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View Full Version : Do all TCP/Alston Products Have Issues??????


64pontiac
02-08-2012, 09:21 AM
Ok guys, I am generally a pretty easy going guy, and we deal with ALL kinds of suspension components at HPI, including designing some of our own, so I am no stranger to how things "should" go......... but lately I have to find out if this is just my bad luck or am I not alone???

We have recently installed several Chris Alston and Total Control products, on chevys and fords, and I am NOT impressed. I am not trying to p*ss off Alston, or slam anyone elses product, especially a company that has been around the block a few times, but I can't understand this:

Attempt #1) Customer brought in a Chevelle project (can be seen in Race Cars section) with an Alston rear clip and suspension package that he bought. The rear frame was WAY out of square (over 3/4 inch over a length of only 4 feet) and the crossbars were all over 4 degrees off. Also, the mandrel bent rails differed at EACH bend by over 2 degrees. Not ever using their product, I phoned them to ask if it was maybe dropped off the truck or something..... immediate response was "our rear clips are not jig welded".
:wow: So we cut up their rear clip and re welded it. While doing this, we found out that the front crossbar/driveshaft loop was 2 inches off center, way more than required if you centered your housing and left the pinion off center. Cut/Weld required.

We are a small shop and we jig everything!! So this kind of scared me...... then we found out that their upper shock tabs were not welded on wide enough for the ALSTON coil overs. cut/weld required. Then the four link bar rod ends were too wide for the front 4 link mounts that were welded to the chassis, but only on one side. Ok back to no jig-welding! Cut/weld required.

Once we were ready to jig up the rear housing in the wheelbase we needed, we tried to adjust the 4 link bars. The threads inside were messed up, had two threads criss crossing. Most guys don't have a 1.25 fine thread tap or a lathe that they can chuck up the bars in...... so re-thread required, as well as cutting down the bars.

The customer was pretty upset with the added costs....so we wrote some supporting documents and pics for him, and Alston did NOTHING. In the end, he was just asking for a free door bar swingout kit (200 bucks) to cover some of his costs, but they wouldn't give it!

I won't even get into the cage kit........

OK.

Attempt #2) 67 mustang fastback, customer wanted TCP front coilover system and rear 4 link. I was going to build the customer a rear 4 link, but he went and ordered this behind my back, so we got married to it...... The front control arms weren't bad, but I would never use spherical rod ends on a street front suspension again ever. We had an issue with one of the ball joints, it was cut right out of the box. Turns out they are mopar ball joints......... anyways! Lots of the usual, re drill and enlarge holes because this and that doesn't fit blah blah..... not bad though.

The rear suspension install was not as fun. Their upper tubular mount, although solid in design, had two flaws. One, it did not fit the factory frame rails tightly, requiring 1/2 inch of plate to take up the gap so we could weld it. Also, the way they designed it, you bolt in the bar (great for the restomod crew right? easily reversible?) but then the frame plates get welded, and guess what, they capture the bar, never to be removed again! So your out of luck if you want to disassemble, paint, coat etc after mockup. So we had to modify the rear cradle to be removable, something that could easily be done by alston.

The subframe connector/brace kit is not very exhaust friendly, but we are pretty good with our exhaust fab and came up with a nice system up to the rear end. Then it hit me like a slap to the face...... you cannot run exhaust over the diff through their suspension. not possible. No way. Period. Partly my fault for not doing it sooner, but you know how it goes building a car on someone elses deadline...... not always the order you would like! So I do some digging...... and even the :hail: Ring Brothers :hail: had to go under the diff with the exhaust. Ok so I'm not on crack, my eyesight is correct. Well with that low of a ride height, I am not a fan of this at all.

On to the motor mounts...... we had their small block ford motor mounts that are supposed to work with a T5.... oh yeah but not if you want to use a t5 bellhousing. That would be unheard of! So we had to re-do the mounts and laser cut different plates that lower the motor.

To me it just seems like there was not alot of forethough put into this system, and every time I have called for a tech tip or to ask questions about issues we are having, I get the cold shoulder.

Now I am really questioning if I ever want an attempt #3..... so I am asking if this is just my bad luck or are some of their products pretty decent? I tend to stick with a few brands of every product, so I really don't want to add them to my distributor list, but sometimes a customer requests specific product........

Any feedback?

Bryce
02-08-2012, 11:45 AM
Tyler,

I have used the TCP pieces a few of my cars.

I used their complete manual rack, it bolted in very nice and need a few mods to make it great. The taper tie rod adapter piece was not a great design, so I reamed the spindle for a perfect fit 1/2" bolt. A couple other things that needed small mods. I also wish the rack system was lighter and I see some areas for improvement.

I am using the k-strut swivel on my falcon to make the sytem a bolt in. I will be removing that and using a rod end. I have rod ends on all my suspension attach points on that car. I am using the kevlar/teflon lined chromoly rod ends and they are great. I have no issues with street driving or autocross.

The 4-link I did for my 65 mustang uses the g-bar cradle but I did modify every attach point to the chassis. I designed it so that it would bolt in, I am working on an original k-model mustang. the brackets completly sup the frame for excellent structural integrity. I also put in a chassis mounted sway bar and made all my own links using the chormoly rod ends.

I understand where you are coming from. I never buy anything that works out of the box.

64pontiac
02-08-2012, 12:39 PM
Ya I was just curious....... all you ever see in the mustang magazines is TCP TCP TCP TCP and yet there are others out there! I don't know I just wanted to rant I guess!

But for anyone looking to use the rear stuff from TCP, Consider all avenues.....

I have not used one but would love to hear about RRS for mustangs......

On another note we are currently doing a 65 fastback that we are adapting a Speedtech Torque arm too, so when I start posting that you can critique me Bryce!!

Rybar
02-08-2012, 01:21 PM
Don't forget the Alston G-link ride height issues on 1st gen Camaro's. Few guys including myself have had to install a shorter spring to acheive a more desired ride height. And also the rear frame rails cracking with this and similar older style G-bar/Air bar. This happened in 3 cars on this site that I know of.

GrabberGT
02-08-2012, 01:40 PM
I had 2 bad ball joints right out of the box on my front coilover kit.

64pontiac
02-08-2012, 01:42 PM
I am starting to feel bad for even starting this thread!

But I am getting the answer I kind of wanted.....

Bryce
02-08-2012, 02:03 PM
On another note we are currently doing a 65 fastback that we are adapting a Speedtech Torque arm too, so when I start posting that you can critique me Bryce!!

Anytime Bud!

ErikLS2
02-08-2012, 02:21 PM
I am starting to feel bad for even starting this thread!

But I am getting the answer I kind of wanted.....

I wouldn't feel bad at all, this kind of information is one of the reasons I frequent this board.

Vegas69
02-08-2012, 02:26 PM
My Varishocks have been good to me so far. There are clearly different classes of parts in the aftermarket. From R&D, engineering, and materials.

64pontiac
02-08-2012, 03:14 PM
I hear ya on the different classes, you realize pretty quick that almost nothing is ever bolt in despite what anyone says (for the most part)

Definately no stranger to the aftermarket, but I just thought maybe I got the lemon stuff.........

TT302Z28
02-10-2012, 10:39 AM
Try talking to them at a show about their products....it is like they have better things to do than be bothered to tell you why their stuff is so great. At the Goodguys show in Pleasanton last year they got butt hurt when I asked how their product was better than everyone else's.

I am a salesman and manage $20M in business for Honeywell. I dream of real sales opportunities where a real customer asks "tell me why I should buy your product". Took 2 minutes to loose a customer for life.

We got the same warm welcome in their show room a few years prior.

Plenty of products out there with great support.

Ron in SoCal
02-10-2012, 10:58 AM
Try talking to them at a show about their products....it is like they have better things to do than be bothered to tell you why their stuff is so great. At the Goodguys show in Pleasanton last year they got butt hurt when I asked how their product was better than everyone else's.

I am a salesman and manage $20M in business for Honeywell. I dream of real sales opportunities where a real customer asks "tell me why I should buy your product". Took 2 minutes to loose a customer for life.

We got the same warm welcome in their show room a few years prior.

Plenty of products out there with great support.

I totally agree w your customer selling/customer care comments. Were you referring above to TCP or Alston?

Swain
02-10-2012, 12:32 PM
Don't forget the Alston G-link ride height issues on 1st gen Camaro's. Few guys including myself have had to install a shorter spring to acheive a more desired ride height. And also the rear frame rails cracking with this and similar older style G-bar/Air bar. This happened in 3 cars on this site that I know of.

What size spring did you go down to? I have a first gen and my cars just a shell right now and sits a bit high. I think they come with a 12" spring. Is 9" the way to go and what rate did you go with 300lbs?

Rybar
02-10-2012, 12:42 PM
What size spring did you go down to? I have a first gen and my cars just a shell right now and sits a bit high. I think they come with a 12" spring. Is 9" the way to go and what rate did you go with 300lbs?

I believe the springs are 200 lb and are 10" length. But don't quote me on that I would have to check with the shop that installed them.

TT302Z28
02-10-2012, 02:20 PM
I totally agree w your customer selling/customer care comments. Were you referring above to TCP or Alston?


This was specifically Alston but TCP people are the same. In fact I believe they were displaying both.

manny z
05-18-2012, 09:26 PM
I am just going to say this. When TCP used to be owned by Terry Buch, I really don't remember the TCP products having issues like this. I can say this cause, I used to do A LOT of open track and shelby events where many owners used his stuff.

As for not using a gig for mass produced suspension, or any products, I do not agree with that at all..

Psydwaze
05-21-2012, 03:25 PM
As for not using a gig for mass produced suspension, or any products, I do not agree with that at all..

I would like to clear up some information from 64pontiac's original post. Very nice build by the way.

The 3x2" Pro Street rear frame is in fact fixture welded. The information given to you over the phone was incorrect; I already talked with our sales staff. The skewed frame rails and crossmember makes me think that it was damaged during shipping. Normally, if we (the customer and Chassisworks) suspect that the frame, or any product, has been damaged during shipping, we can file a claim with the shipper for any damages or costs to return the product to us for repair or rebuild.

It sounds like the frame was built for spherical bearing links and shocks, and not the wider poly-bushings; with the exception of the one link mount that actually fit, which appears to be an honest mistake. Could have been a paperwork error or ordering error, who knows. If the frame was ordered separately from the suspension, I could easily see a mix-up like that happening. Not sure exactly what the case was here, but when you receive a product and it obviously isn't correct CALL US, we'll get it taken care of.

With regards to the messed up threads, if you come across things like that and don't have a correct size tap to clean it up, send it back to us and we'll repair or replace the part. We will fix any issues, but reimbursing someone for their expenses is difficult to get approved since we have no way of verifying what caused the issue, what it took to fix it, or if it was repaired correctly. I'm speaking in general, not just about simply chasing threads.

64pontiac also mentioned the bolt-in captured shock crossmember on our Mustang g-Bar suspension. The crossmember is not intended to be removeable just merely adjustable to allow for variances in frame rail widths. I believe we touched on this a bit in the g-Bar Misinformation (http://www.cachassisworks.com/redirect/g-Bar_Misinformation.html) write up.


Lino Chestang

Chris Alston's Chassisworks - Phone: 888.388.0297
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