Whats a reasonable amount time for a refund?

[cwylie]

Ordered an A/C compressor and mount and the incorrect one was shipped for what I needed but I ended up changing the entire setup anyways. Shipped the mount and compressor back to the company in the same box it was shipped to me and they received it on 1/29. I have called a few times and been told its pending but they are very backed up. I got a call from them last week telling me it was being processed but it never hit my card. I called today to check on the status and I was told again it was pending and they hoped they would be able to have it processed next week.

They were always busy when I called to try to get info but helpful and told me they would not charge me a restocking fee if it didnt work out so I am trying to be patient but we are working on almost 4 weeks from when they received it back.

Keep my calm or try to push the issue a little harder? I dont want to get slapped with a 25% restocking fee just because they think I am a pain in the rear.

[dhutton]

Wait another week or so then do a chargeback on your card. At least that is what I would do.

Don

[Schwartz Perf]

Some companies we've dealt with say they do returns once a month. So I would say you should wait until the end of the month. If still no luck, call the bank.

-Dale

[Chassisworks]

I would give it 30 days. From personal, and professional, experience it can take a while to get paper from one desk to the next. The guy on the phone RARELY has the credit card machine. Call them before you think about doing a charge back.

For example, I have dealt with one company on multiple occaions that takes minimum two weeks to check in returned parts at their dock. That's just how busy they are. Then the sales rep gets documents to turn in. Then he has to actually fill them out. Then he has to turn them in. Then the accounting dept gets the papers, then the credit card company has to let you have the money back. Not so simple. Then if you are dealing with a retailer, that's an extra couple steps.

[67RSRAG]

on multiple occaions that takes minimum two weeks to check in returned parts at their dock. That's just how busy they are. Then the sales rep gets documents to turn in. Then he has to actually fill them out. Then he has to turn them in. Then the accounting dept gets the papers, then the credit card company has to let you have the money back. Not so simple. Then if you are dealing with a retailer, that's an extra couple steps.

In today's day and age this is not acceptable.. Just my opinion. As a vendor I would try and express my concerns with the top management of that company. (Not directed at you) but in general terms. I would bet anybody in a top position would view the matter seriously.

[Ron in SoCal]

In today's day and age this is not acceptable.. Just my opinion. As a vendor I would try and express my concerns with the top management of that company. (Not directed at you) but in general terms. I would bet anybody in a top position would view the matter seriously.

Agreed. Any company can cut a check in one day (ask me how i know), should executing a credit card refund take any longer?? Sorry just my opinion.

Bet it didn't take them 30 days to collect your payment!

[Shmoov69]

Bet it didn't take them 30 days to collect your payment!

This!!:twak:

[randy]

I refund back the same day. On your car within a day or two. No excuse for this to take that long. If you wait too long you can't file a claim. Now if you are getting payment by a check that takes little longer. For me we cut checks every weds. So if i process a claim on thurs payment won't go out till 6 days later and then it can take a few days to get so 10 days.

[cwylie]

Still waiting. I am going to give them one last call tomorrow before I file the dispute.

[Flash68]

You are a more patient man than I.

[SSLance]

Tomorrow is 4 weeks if I read correctly, I'd get satisfaction one way or the other tomorrow for sure. You've been more than patient.

[cwylie]

Yeah I was trying to be nice because they were friendly and I understand it gets busy sometimes but 4 weeks is plenty of time.

[GregWeld]

Shouldn't take more than 5 business days to process. And if they're so busy processing returns that it take more than a month -- better get your refund before they close up shop!

That's just simply piss poor business practices and I'd never do business with them again.

[Blake Foster]

I Know how long it takes, 2 minutes! as soon as a return is received and checked to see if it is resalable the refund is issued. Here anyway. Try sending something back to Wilwood, it can take months and multiple calls and emails to keep reminding them.

[TheJDMan]

Well everyone knows how quick Summit is at shipping parts. But when I return parts it normally takes about three weeks to get credit from them. I don't sweat the delay cause I know Summit but it does show that processing returns is not a priority.

[Revved]

Well everyone knows how quick Summit is at shipping parts. But when I return parts it normally takes about three weeks to get credit from them. I don't sweat the delay cause I know Summit but it does show that processing returns is not a priority.


Funny it takes them that long on the Summit side because when I send a return back to Atech I've got the credit on my AMEX within a week.

[kwhizz]

Shouldn't take more than 5 business days to process. And if they're so busy processing returns that it take more than a month -- better get your refund before they close up shop!

That's just simply piss poor business practices and I'd never do business with them again.




x 100

[cwylie]

Finally got my refund just over 30 days from when they received it back. The company was street and performance. Nice guys but really busy and not in much of a hurry to do anything.

[GregWeld]

AH HA..... A short story. A buddy orders some stuff from them. One of the major parts was shipped wrong. No problem! They shipped another part right away... except that it was the same exact part that was wrong the first time. No problem! They shipped another... this time it was the right one. They shipped the first two and then the third without any returns being asked for or "figured out". Hmmmm that usually tells me the company isn't very well run. That's SLOPPY. It's WRONG. It's BAD BUSINESS.

The other two "wrong" pieces were never returned because there was never a demand or arrangements made for them to go back. So they sold one part and shipped THREE.....

Consequently --- I never did any business with them because I was certain they'd be OUT OF BUSINESS and I wasn't going to risk my money buying from them. The guy that ordered the parts was an accountant (actually a CFO) and was careful in explaining the first part being wrong and giving the company the exact right part number that he needed - yet they shipped the same wrong part. That has to raise a question about what's going on doesn't it? Taking a month to credit you back -- that's another red flag to me. It's either just sloppy back end - or it's an attempt to manage cash flow.... or maybe both... or whatever. Whatever it IS - it's not the right way to do business.

[hifi875]

they do not have the best business pratices. Wouldn't buy anything from those guys. period!