Yes they do, they suck almost as much as Rick's/Ecklers Customer Service. No wait, service shouldn't even be in that description.

scott, i know a guy that deals in alot of old camaro parts and new parts, what was the issue with the aftermarket one? i have had ok luck with them so far, anyway call phil at 207-946-5295, he probably has something.

Cool, thanks Jake.

The issue with the core support was that it's too 'tall' from the body mount to where the fender bolts on. Nothing would align right (fenders, brackets, etc) until he grabbed an old GM support that he had at the shop and tried it, then everything was perfect. Kurt said he's literally used over a dozen of the 'good' core supports from Rick's over the years and has never seen this problem before.

I called Rick's and told them about the issue and asked if we could just swap for another one and see if there was just an issue with this particular one that they had sent me. I was told that wasn't an option until I e-mailed them pictures of the front clip with the GM support installed AND pictures with their support installed. Yeah right, I'm paying X dollars an hour for work at Autokraft and like I'm going to waste Kurt's time by having him go to all that work for a $300 part. It would just be cheaper to just find a good used GM core support and be done with it.

It's not the end of the world, it's not an exotic part by any means, and isn't an expensive part, it's just the hoops that Rick's/Ecklers wanted us to jump through is ridiculous in my opinion. I've always used Rick's in the past and was MORE than happy with them. I guess it might have something to do with Ecklers.

Coudn't you pull some critical dimensions (maybe even photograph them with the tape measure) and "prove" your point that way?

Rick's has been swallowed by the Eckler's 800# gorilla.....and that ain't a good thing.....

That's what I wanted to do, give them some measurements, but they kept putting me on hold and then coming back with what they wanted me to do.

Again, it's not like that the part is expensive, it was what they wanted us to do that really turned me off.

So they loose even more potential customers because they piss you off instead of swapping the part.......genius.......

True...

But on a positive note, the car is really coming along fast. It might have some color sprayed on it before PRI. I'll keep bugging Kurt for pics. :D

Looks awesome Scott, it's going to really come together when painted. Kurt looks like he is doing a great job. :thumbsup:

Haven't heard anything good about Rick's lately...I guess I placed my last order just in time!!

You think they would be aware that in the age of the web customer service is more important than ever...a few stories like this one on forums could kill a business!! They should have swapped the part out and or at least measured one at the shop for you. You didn't mention you have an aftermarket frame did you?

if he did they would have blamed the frame. Thing is, a stock GM support was installed and all the sheetmetal lines up perfectly now; it's absolutely the repro part that is the issue.

Thing is, with 600000 hits a day on this site, their customer service efforts will really travel fast. Silly decision, some simple measurements could have solved the issue, but they want him to completely mock up all sheetmetal with both units and send pics to them......... :rolleyes:

Jody