Well said Bryan

In my opinion and experience in the legal and business world "Buyer be aware". Red flags are everywhere.

If you are risk tolerant as just in investment.... Then continue on as you were.

Good luck all,

I've read through most of the posts here and this is my take on the deal. There is really one blaring issue. Charging a customer and not sending in the order.

I can understand why he would want to charge a customer if an order is placed and it's on back order. (As long as it's disclosed) The manufacturer sends the part and now the buyer doesn't have the funds. The vendor shouldn't be expected to take that loss. Put yourself in those shoes for a few days. I bet you change your mind. Sure, you or I wouldn't stick Frank with the tab, but I guarantee there are many that don't give a damn and wouldn't lose one wink of sleep.

I just don't think it's neccessary for everybody to keep piling on him with the same problem. (See paragraph 1) I just can't imagine that he didn't place an order for a referral(In Jody's case) on purpose.

He's taking the steps to make his business more professional. Mainly, adding staff and computer systems that can fill in all these blanks. It's important to keep customers in the loop by answering the phone and following up on orders. I've told him 100 times that he's nuts and needs help BAD. I've also told him that it will be the best thing he's ever done for his business. The top dog shouldn't be placing orders and following up with customers. That's what assistants are for..... Frank is a great car guy but does that make you a great business man? Not usually, he clearly knows where he's dropping the ball and is taking HUGE steps to fix all the leaks.

The parts business is a volume business. It's no different than the cashier at Wal Mart ordering inventory, stocking the shelves, working the check out, and being the greeter at the door. You just can't do it all. That's Frank's mistake.

After reading all this myself I am a bit surprised that Frank is still taking orders. With everything going on with his move, and trying to keep track of existing orders as well as staffing issues I would take a step back and straighten out what I had in front of me first before adding more to the steaming pile of poo you are dealing with right here. I think I read somewhere here he has around 200 pending orders?

I can say I for one will never do business with this vendor. I have read time and again about poor customer service. No thanks!!

Bad customer service
 

I am glad that you started this thread about Prodigy Customs. I too have had a very similar experience with them as you have. Mine started in May of 2010 when I placed an order with them for an AME Max G chassis, rear axles and 13” Wilwood Brake Package. The chassis went ok on the order and delivery about 3 months. But the brakes and axles took from say May 25, 2010 when he said my check cleared the Bank till October 13, 2010 on brakes and Late November 2010 on the axles around 5 months. What makes you mad as a customer is when you’re told things that do not happen time after time and you have sent e-mails that don’t get answered then see them posting on this web site an others but not answering you (looks like others also) and taking care of their customers!!
Below is some of the e-mails sent to me.
7/14/10
(Just got out of the paint booth. It is fricken hot! Brakes should be there any minute, I will check on the frame. I will follow up in the morning and hit you back tomorrow.
7/27/10
Never forget you. I sent this soon as I got a anger. Please let me know you got it this time. If I don;t hear from you I will call.
7/25/10
Just heard back, Brakes are shipping Friday
8/17/10
The rears are ready today, I am shipping those today. the fronts will be a few more days. i should have a update from AME today also.
9/28/10
Front and rear brakes are drop shipping from Wilwood today. Sorry for the delay
9/28/10
I really screwed up trying t split that order, through us right to the back of the line. Bad plan, won;t do that again. But it is handled now
11/8/10
Just got back from SEMA, let me find out where they are, will let you know soon as I hear back
11/9/10
Sorry, i was totally out of pocket all week.There was a question on the pinion location, centered of offset, got the question answered, they will ship Thursday, 2 days to you. Monday / Tuesday at the latest.
11/23/10
From me: Parts are still not here and I have not heard from you. So let’s get this resolved...

There was several e-mails that would not get answered, some phone calls but I did get 98% of what I ordered from them after I felt like I had to worry, beg and hound to get something that I paid for. Frank is a real nice feller but customer service was awful for me. So I would not recommend them to anyone to use because of the past history I have had and what you are also reading about.

Eric

My take on it.

Frank has problems as he has stated, he has also stated that he is working on them and has a solution on the way.

We can continue to take a swipe at him and keep filling the pages of this thread or move on.

I see we all have a choice to make from here, take Frank on his word, that he is honestly working toward a solution and bare with him or move on.

My self personally, I trust him, I have a lot of money invested with Frank and I mean a lot, I live on the other side of the world and I can still get hold of him most of the time and there is a 12 hour time difference, sometimes I get a bit pi$$ed of if I can't get hold of him., but I will cut him some slack because I think his knowledge is fantastic, and I have come to class him as a friend.

Like I have said, you can continue to pile $hit or move on because, I believe a person can only apologies so many times and acknowledge they have a problem.


Greg

I had a negative experience with Prodigy that is not important to rehash.

Good to see the professionalism and composure from everyone on the board. I would like to commend Scott, admins, and mods for handling this so well. :lateral: This thread would not have survived 2 hours on other boards. These forums are exceedingly informative but are also here to look out for the well-being of BOTH the PT enthusiast and the vendor.

I think this thread is a testament to that.

Well said Fernando.

I've tried to refrain from posting in this thread, but this is the one major point I think people should just come to grips with. The sooner customers lower their expectations of sellers/dealers/vendors in this industry, the more people can be pleasantly surprised when things go right and not shocked when things don't happen as they should.

Is that pessimistic? Yeah, maybe. But is it good for everyone involved? Well, yes, I think so.

Very well written. Another reason this forum stands out above the rest.

I have dealt with Frank on a brake kit in the past. With out getting into details I experienced many of the same issues as others. I was never worried about Frank ripping me off, I knew he was good for the parts but it was just one miscommunication after another ( not my fault). At some point it isn't about the money, it was about my time and getting my project done. In the end, Frank didn't resolve my problem, I did. I ended up calling the manufacturer and getting them to resolve the situation. That should never have to happen.

In the end I know Frank is a great guy and does the best he can. He is probably too nice and too busy for things to run perfect. By the sounds of his posts, he is working on fixing that and that is all that can be asked. However in the end I feel frank was the one that lost out as my plan was to order my custom wheels through him. But because of the problems with communication from the brake kit, I could not afford to go through it again with my custom wheel order. I had to go else where to protect myself from that happening again.

There are no hard feelings towards Frank but like I said because of the troubles he lost out on my wheel order. I would love to help out people and shops like his but at the end of the day I have to look out for myself and my project time lines and I couldn't be sure that Frank would be able to be the answer. In the end I just cut out the middle man and went straight to the manufacturer.

As I said before Frank is a great guy in my dealings with him, there are just things with his business that he needs to address and it seems like he is working on them. I hope that all goes well with his business investment and that these issues become issues of the past.

Are you serious?