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Justin,
You think that makes what you guys did ok? Regardless, the bank should have notified you guys the day I canceled the charge, which was a week before you guys got them. I told them about my last correspondence with Jon, where he was disrespectful and made it clear he had no intention of following through with his promise to send the shipping documentation. The bank agreed to follow up with you guys and was placing the call to you right then and there (again, a full week before they shipped) - I told them I felt I was no longer on speaking terms with Driverz and didn't want to be conferenced in on the call, and they said fine, we'll take care of it. Quote:
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Let me know what happens please. |
Eddie,
I am not looking to get into a argument with you on the forums. I was not on the phone the last time Jon and yourself spoke so I can not comment on the conversation. I know he was trying to get some kind of proof of the shipment from Fikse who had to contact their freight company. We received the wheels and assumed we were all on the same page with the previously discussed time frame and shipped the wheels to you. You nor your bank ever contacted us and let us know you had charged back the wheels. We shipped them out to you, and only found out they had been charged back when they were returned to us. Eddie you act as if we were holding you wheels ransom. We are up Fikses rear trying to get everyone their wheels. We do not make these wheels, we extended the sales price, did all the custom fitment, and in the end had to eat several thousand dollars because Fikse ran behind and we were unable to get a freight company to send us proof of shipment. |
guys , im sure Bayliss is reading these threads ,,
how about telling your side of the story Alan instead of Jon & Justin taking all the heat. id like to know from either partys , were orders held back until a 'quota' was reached ? In that 'quota' was there a deal for free shipping from fikse to driverz? :yes: |
I'm not arguing, only posting my experience in this mess and venting here. If you think I'm acing like Driverz was holding my wheels hostage, then you're missing my point entirely.
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I feel sorry for Jon and Justin..You guys just need to stick with companies with better turnaround time and keep doing what you do. It's not worth the headache and loss of many potential customers .
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Thanks Jon and Justin:thumbsup: , got my Fikse's bout 3weeks ago, just now waiting on my DSE quadra to come in so I can put on my 18x12 race black profile 5s...:woot:
Jon |
I called Alan at Fikse to get to the bottom of this as this can't continue on this path.
I got several things from that call, including that there are only 4 sets of wheels in dispute. There have been issues with both Driverz and Fikse on these orders, it's far from one side being to blame. I'm not going to publicly state all the details, but ultimately, Alan said if anyone is having problems with their orders, he invites them to call their dealer and have the do a conference call with Fikse as so all 3 parties are on the same page. |
Scott, give us a call.
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