Lateral-g Forums - Lots of Vendor Talk, here's my Jerry McGuire

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- - Lots of Vendor Talk, here's my Jerry McGuire (https://www.lateral-g.net/forums/showthread.php?t=35685)

Quote:

Originally Posted by NewGenWheels (Post 398017)

Dave, thank you for your two cents, and I'm glad you are happy with the wheels. I would at least hope you'd agree that every time you messaged me, or texted, I responded. I never ignored you, which in my book, means I customer serviced you...It may not have been the answer you were looking for every time, but it was an answer. And thank you for your compliments on the quality of the wheel. In response to the early comments in that post, where you comment on "It's insane to ask a potential group of buyers to all behave a certain manner and take in to account the personal lives of those selling a product" I partly agree, but my rant has to do with the "I sent you an email at 5:30Pm on Friday, and its Monday and haven't heard back from you" style of complaints. I'm simply asking customers to think about how ridiculous that complaint is before getting huffy and pissed to the point of coming on here and flaming a dealer. That dealer probably checked out at 5:00 on Friday like most do, and checked back in on Monday.

I'm not saying customer service isn't king either here guys. Of course it is, I most definitely agree with that. Perfect example is with Dave above, after his Fikse order went bad, I gave him my personal cell number so he could communicate with me via text and phone. I'm asking everyone to remember what good customer service is... and not expect that everyone works 24/7, and that most of what we do here, doesn't happen over night either. And that good customer service doesn't necessarily mean a free set of wheels just because you "don't like" what you got. My goal here was to try and bring everyone back down to reality, and try to point out some obvious things that for some reason just were not addressed previously.

Also, a big thank you to each and every one of you that called to talk about this thread. I enjoyed our conversations, regardless if you posted in it or not.

I think I understand quite clearly that a wheel company's owner does not work 24/7. I was only asking in part of my response to your OP, that a vendor should take into account that he or she is in control of several thousands of a buyer's unrecoverable dollars. That vendor also should understand with crystal clarity that the only thing a buyer has to go on with regards to his order is the word of the vendor. When that vendor doesn't act on his word, it escalates the frustration of an already touchy situation. Let's also be clear that nobody got a "free set of wheels" because they didn't "like what they got" when the Fikses showed up. If that was directed at my situation, it is untrue at a minimum. If it isn't, I stand corrected. I'm not trying to turn this into a Dave and Jon thread, but if we are gonna get real- make it real.

Quote:

Originally Posted by NOPANTS68 (Post 398037)

No, that was not to be taken literally either, and DEFINITELY did not pertain to you at all. Ugh, I give up. Lets have a beer at Del Mar, talk to you then.

Done and done. I'll buy first round then. You're buying rounds 2 and 3 though. lol

As probably the last guy u sold wheels 2 before leaving Driversinc, just wanted to say (as u mentioned above) that after a few minutes talking U figured out I was serious and U could deliver--and I couldn't be happier with the "Schott's" ---As a buyer I try to convey quickly I'm "ready to buy" to a vendor--but with questions answered.......good luck Jon and enjoy that beer with Dave!!!! thanx again......jim :unibrow:

[QUOTE=Flash68;397464]Winner! :lol:

CAN'T HELP IT, I TEACH ANATOMY. IT'S A REAL PROBLEM SOMETIMES.:D

Its simple and a lot of customers are in the dark these days and continue to buy parts from companies that Frankly don't know WTF they are doing!

We have VERY good relationships with the manufactures we deal with and encourage our customers to call and checkup on us....we have nothing to hide and we aren't on anyones $hit list (its amazing how big that list has gotten and some of the worst are forum vendors as most of you can see!)

We offer customer service with every order FREE
We discount when we can but we make $$ as we should
We order your parts with the manufacture right away
We don't rob peter to pay paul...as you have witnessed, some vendors do, thats why you are still waiting for parts and will NOT get a refund!
We answer the phone during business hours
We have a staff that do their jobs and know what is expected of them
We don't use credit or get loans
We pay up front
We have been in biz almost 11 years, we must know what we are doing!
We have a good reputation....in general, not just on the forums

Thats my .02 as I try to stay out of these types of threads unless they are directed at us!

We sell millions in parts every year and have never even considered taking an order and not sending a PO so the parts will ship....anything less is fraud, BS, unethical, rude, stupid, ect.....the hole you dig doing biz that way will never be filled. You show your true colors in the way you do biz with a customer the first time and all the way through!

I have heard sooooo many stories from members here on how they got screwed and I can't believe the BS they are fed.....we are adults....not a bunch of dumba$$es

Every customer deserves respect, customer service and most important to get the parts they paid for....its a pretty simple business model, at least to me as I was taught by my late father who ran his own business for 30 years! God bless him, he had a reputation like MCB

Its Friday....go have fun this weekend....you get one life PERIOD

Quote:

Originally Posted by MCB Matt (Post 400576)

if you see the feedback left for you in our new feedback area, it's obvious you're doing things right. :cheers:

Capitalism and commodisation (spelt the proper aussie way)

This has been going on for centuries and will for many more. In short the market place just continues to expand

First it was you sold local in the 1 horse town you had the only blacksmith shop

Then you could sell to the county and you competed

Then the state with more competition

Then it become national competition

Then regional (ie north American)

Then globally.....

What's next

Basically the market evolves. Buyers have more choice sellers have more competition

As consumers we demand this