Update
 

I just wanted to let everyone what ended up happening with this. I ended up getting the filler neck rewelded to the tank. Great repair, problem fixed.

I then gathered my documentation, photos of damage/repair, receipts, etc. and wrote a letter to the warranty department (with a cc to the CEO). I explained the situation and outlined my position about the pump being unrelated to a bad weld.

Yesterday I spoke to Spectra Premium's National Director of Sales. We discussed my letter and the problems with the tank. He was a stand-up guy and said that the pump does not effect the integrity of the weld. They offered to reimburse me for the cost of my repair.

I guess the lesson learned is to be persist. Document what you have done, and what you want. And most important, be honest about what you have done.

All's well that ends well...
 

Good for you for sticking to your guns and having the documentation to prove your point.

Hopefully now,Spectra will investigate and improve their product based on your experience...in the end,that's what it's all about.:yes:

cool glad it worked out for you!:thumbsup:

Same here. Glad it worked out!

Darren

Maybe he checked and found that others had the same problem. Atleast they came through for you.

that is the dealers call, should have called someone over the dealers head like the people that made it. we had a C6Z in the shop when i worked at a chevy dealer and it had cold air intake and headers and i replaced the engine under warranty. i also paid the $300 core charge for that LS7 :thumbsup:

I'm glad it all worked out....

My words of wisdom for anybody that runs into a situation like this....

When I run into stuff like this, I've learned to be cool, be nice and courteous and friendly on the phone and just move "up the chain" as needed. If they guy on the call cant resolve it, ask nicely to speak with a manager, say "thanks for all your help and I undertand you're doing your job, and I appreciate your time, thank you"....and wait to speak to the next guy up the food chain. ALot of the time the first guy on the phone has no authority to stray from the "company policy" on stuff and risks his job if he steps over that boundry. He's just doing what the generic company manual says to do.

When I speak to the next guy I let them know, that I am fully aware that stuff happens, no company is prefect and all I expect is for the compnay to step up and take care of the issue. I'm not pissed.... I have no intention of going onto websites and flaming their products or company... I just want to get it resolved.

As soon as you start acting like a jerk and threatening or screaming at the guy on the phone its all over.....wont get you anywhere in 99% of the cases.

As for the warranty...... I keep my mouth shut if I've "tinkered with it alittle"......especially if the issue has nothing to do with the stuff I've done. Its irrelevant and some companies will find the smallest thing to duck the issue

Glad it worked out....good job Spectra

One word: Ricks :thumbsup: