Originally Posted by Fikse Wheels
(Post 15544191)
I apologize to all for the delays any and all of you have experienced with your wheel orders. As I've tried to explain to everyone, we experienced a delay from our materials supplier which held up all of the orders we have in process. Furthermore, we're in the middle of trying to move our manufacturing facility to a new location, which hasn't helped our build times either. In any case, we're doing all we can to get all orders completed as quickly as possible without making any compromises to the quality of the final product.
When it comes to custom manufactured wheels, our lead times are truly only estimates, not guarantees. If we're given an absolute deadline by which a set of wheels are needed, we will either accept or deny that order based on our ability to complete it in the amount of time given. When we accept such a deadline, we never miss it. All other orders are completed as quickly as our available resources allow. Given that every one of our wheels is custom built to order, and we don't have full control over all variables that go into making the wheels (our materials suppliers, for example) we sometimes run into issues that cause delays. Combine that with the amount of orders that came in during our sale (roughly double the volume we normally see), and we've got a lot of work on our hands, especially since we're a smaller company.
Another way to think of it is like having a home built or remodeled. The contractor performs the work of building or remodeling the home, but they don't make the wood, appliances, or many of the other items that go into such a process and, hence, can't always fully control exactly how long it takes. If their lumber supplier brings them a full load of the wrong type of wood, they then have to reorder and wait for the new, correct load to arrive before they can do anything. Just an analogy that I thought might make our situation a little more understandable for some...
That being said, our customers are our number one priority, and we're working very hard to get your wheels built and sent to you. It's not something that's being overlooked or brushed off in any way - In lieu, it's a major stress and concern that we're running behind, and we're doing everything we possibly can to satisfy each and every one of your orders.
Your patience and understanding is greatly appreciated, and we thank you for your continued support of our small but rapidly growing company.
Sincerely and Respectfully,
Danny Goll
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