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Thanks Matt for explaining.

And yes, im am also sorry to post a thread like this, but on the other side i felt it was in its place. I was pretty clear in my emails in mid desember that i wanted to be updated on whats was going on with my order, but no update came without me asking for it. So in this world of sharing experiences thru the web both good and bad, i felt like posting this.

But now as I have stired up some negative press, i will also post my positive experiences wich i know will come when the package finally arrives. Also im not finished with the driveline, so Matt, you will have the chance to make things right when the driveshaft is ordered.

Also, I got the topic changed. I may have been a litle to fired up when I started this tread, and it was a litle to sharp for my taste. Things should be fair..

Quote:

Originally Posted by Isak (Post 456394)

Also, I got the topic changed. I may have been a little too fired up when I started this thread, and it was a little too sharp for my taste. Things should be fair..

I think that is respectable that you made the title more general and less judgmental. :thumbsup:

Quote:

Originally Posted by Mad Matt (Post 456367)

Isak

Your totally right this order has taken to long. But to clear the air for any overseas shipments we hold the order until all the parts are here or it gets really expensive for shipping and customs.

Who ever told you it was clevis pins that was incorrect it was your hydramax bracket we have been waiting on. We redesigned the brackets so they fit better and it hurt our supply line. Your kit IS shipping this week. The transmission was delayed first then the bracket held it up this last week. And not to mention the holidays but that is not your problem.

The transmissions are slow to arrive sometimes from TREMEC especially this time of year. TREMEC builds the OE transmissions for the new Camaro, Challengers and Caddys with 6-speeds. This is their prime manufacturing run season and at the same time its also the build season for enthusiasts. So it hits right in the middle of our best selling time. This season runs now through usually early April. Hurst and other dealers are also hurt by this supply shortage. TREMEC has to shut down their OE lines to build the aftermarket transmissions. We try to forecast how many we need but they still sometimes can't keep up with demand due to building OE trannys. Not knocking TREMEC but its the nature of the business.

Again I am sorry for the delay and communication from our staff. If you need anything else feel free to drop me a note.

Thanks
Matt Graves
American Powertrain
Sponsor Lateral-G

Matt, thanks for addressing this.

My order went in mid October !!! Still nothing!! I'm starting the process to stop my order tomorrow when I get back in town !! I'll address this in my own thread!!

Quote:

Originally Posted by Mad Matt (Post 456367)

-------------------------------------------------------------------------------

Isak

Your totally right this order has taken to long. But to clear the air for any overseas shipments we hold the order until all the parts are here or it gets really expensive for shipping and customs.

Who ever told you it was clevis pins that was incorrect it was your hydramax bracket we have been waiting on. We redesigned the brackets so they fit better and it hurt our supply line. Your kit IS shipping this week. The transmission was delayed first then the bracket held it up this last week. And not to mention the holidays but that is not your problem.

The transmissions are slow to arrive sometimes from TREMEC especially this time of year. TREMEC builds the OE transmissions for the new Camaro, Challengers and Caddys with 6-speeds. This is their prime manufacturing run season and at the same time its also the build season for enthusiasts. So it hits right in the middle of our best selling time. This season runs now through usually early April. Hurst and other dealers are also hurt by this supply shortage. TREMEC has to shut down their OE lines to build the aftermarket transmissions. We try to forecast how many we need but they still sometimes can't keep up with demand due to building OE trannys. Not knocking TREMEC but its the nature of the business.

Again I am sorry for the delay and communication from our staff. If you need anything else feel free to drop me a note.

Thanks
Matt Graves
American Powertrain
Sponsor Lateral

This is exactly the point I am tryng to make with this thread ! I just read this post in the transmission section and my friggin blood started boiling!!! My trans kit was orderd mid October I was told about the TREMEC shortage but it was only a four week delay! After six weeks (emails and phone calls another story)I was told I would have it late December,still no trans! No calls no emails about whats going on, nothing! Point being .Tell me this is ''Tremec's PRIME manufacturing run'' for this time of the season!! AND YOUR NOT SURE WHEN THE TRANSMISSIONS WILL BE DELIVERED!!! For me its that easy!!!!!! It sounds to me like you guys know this happens every year! Knowing this why would you require half the money in my case $4300.00 witch pisses me off even more!!! If you told me it was going to be a few hundred dollars to hold my place in line so when the ''Prime'' season is done I would have a place in line that would work for me also!!!!! So for me I think your responce above is complete BULLSH^T!!! I said what I had to say I done!!!!

Quote:

Originally Posted by DOOM (Post 456445)

-

This is exactly the point I am tryng to make with this thread ! I just read this post in the transmission section and my friggin blood started boiling!!! My trans kit was orderd mid October I was told about the TREMEC shortage but it was only a four week delay! After six weeks (emails and phone calls another story)I was told I would have it late December,still no trans! No calls no emails about whats going on, nothing! Point being .Tell me this is ''Tremec's PRIME manufacturing run'' for this time of the season!! AND YOUR NOT SURE WHEN THE TRANSMISSIONS WILL BE DELIVERED!!! For me its that easy!!!!!! It sounds to me like you guys know this happens every year! Knowing this why would you require half the money in my case $4300.00 hundred dollars witch pisses me off even more!!! If you told me it was going to be a few hundred dollars to hold my place in line so when the ''Prime'' season is done I would have a place in line that would work for me also!!!!! So for me I think your responce above is complete BULLSH^T!!! I said what I had to say I done!!!!

Can send me a PM with your info so I find out who took your order and all the details? I am going to resolve this for you in the morning.

Thanks
Matt Graves

Quote:

Originally Posted by Mad Matt (Post 456448)

Can send me a PM with your info so I find out who took your order and all the details? I am going to resolve this for you in the morning.

Thanks
Matt Graves

Appreciate it Matt.

Quote:

Originally Posted by DOOM (Post 456445)

Mario
I did find out some info on your order. You had the cryo treatment done to your transmission which can take up to an additional month due to the customized process. Each transmission has be disassembled, gears polished and cryo treated. Then reassembled tested and shipped out back to us. I believe Paul was your sales person. He said he contacted you just before Christmas. Paul has been on vacation during the holidays so an order update must have missed you. Paul is going to call you first thing in the morning. If you have any more problems please let me know. I know people had waited up to month on some transmissions but not 3 months. The cryo process is lengthy sometimes. So waiting on trans then when we finally get them it has to go to the cryo process then it adds more time. Again I am sorry for the lack of communication. Our guys do an outstanding job and I will defend them on their efforts. But nobody is perfect and sometimes we drop the ball on communication.

Hi Matt,

im sending you a private message.

Vince @ Meanstreets Performance