Finally watched the video in the OP, I like Vinny! Good points made there.

Truth in that video!

I wish my friend saw that video before he decided where to take his car.

It's not much different than many businesses. People see value as they gain experience and have bad experiences.

He makes it sound like rocket science, it's not. However, the details make the difference. Do what you promised, set expectations, and work hard.

I totally agree with everything said here thus far. Todd, specially true with ALOT of business's. I see it in my industry everyday. I see contractors and homeowners everyday with these same "builder" issues....

What i love about experience and reputation, you can't go into WalMart or Home Depot and "buy" a gallon of experience. Or wait, maybe you can, its in the same aisle as the "elbow grease"......