I'm glad you brought this to the group but I dont think anything against how Wilwood is handling it. This came about less than a month ago and probably impacts a significant number of units. Its likely they're developing a plan to roll out the recall and repair information to the market.

It even says they'll roll out the recall on 7/5 so it's been less than a week.

I've got nothing against Wilwood and will continue to use their products. I actually heard back from them this morning about the issue so at least they're responding when contacted.
What's odd to me is I'd think you contact vendors and suppliers if you knew the NHSTA was going to issue a recall...try and get in front of the issue instead of deal with the frustration and inrush of concerned consumers.

The update for those affected. Wilwood needs the 2 or 3 letter date code stamped on the underside of the MC body.
:thumbsup:

I drove home to get the number that Wilwood needs off of the MC, sent the email from my garage and drove the 20minutes back to work. They've already responded with how to move forward....great customer service!

Does it blow that I'm taking a car apart that should be going together? Yup, better than wrecking a car that just got on the road though. Manufacturing issues happen and I'm ok with that, the customer service that follows is what I'm more concerned with. So far they've made this real easy.

:thumbsup:

Hypothetical. Would you feel that way if your master cylinder failed yesterday and you crashed your car into school bus full of nuns and spilled a huge slurpee in your lap? Wouldn't you have rather known 3 weeks ago, or even 2 days ago?

My gripe is that I shouldn't find out about this on a forum. Wilwood sends the new price list every 3 months to all the dealers. They could have done the same with this information. Ron has been a dealer for 35 years and had to ask about it.....that's BS. /rant

I agree, next time I'll send you a PM first:lol: The first email I got was over a week ago, the one with the bad link. With computers and social media these days I would want to get it out before anyone has to come calling looking for a WTF? Maybe the dealers/vendors can show Wilwood a better way of doing business through well written, soft and cuddly emails....I'm sure they'll be learning from this.

I've already received a UPS shipping label and instructions on how to send it back for repairs. No complaints here, all good service.
:cheers:

Thanks Ron for the details... there goes my hope of getting my leaking 1 1/8 bore fixed for free.

:lol:

Sadly I almost wished mine was installed vs still in the box :(. I guess in a weird way I could say procrastination paid off... Thanks for the info. I'll give them a call at some point soon i guess.

I guess that's the benefit of my system being completely separate independent masters. Safety redundancy.

The hypothetical nuns in a bus and my hand held slurpee (no cupholders) will be safe.