That's good news. I knew you'd get in contact with him, as mentioned. Although, it is very frustrating and I get it. When you do receive you order, the parts are nice.

Update for anyone who is curious:

After talking to John on the phone he said he was going to get my order out by the end of that week or the following week. He created a label and sent me a tracking number the same day (June 18th)… still no parts and when I check tracking it still says “Pre-shipment, shipping label created”… as I stated above, I did add the “ricks tank dual bulkhead”, so maybe that’s why it’s taking longer than expected…

I’m not trying to bad mouth the company by any means, but I have a feeling I’m not the only one waiting for their parts and wanted to share my experience so far.

Just a 69 when did u place the initial order

06/03/23 - over a year ago

After multiple phone calls, one email, requests on the website Chat Bot, and a request for refund through Paypal I finally gave up on an order for some parts that was placed September 13th 2024. Filed a claim with Paypal before I run out the window for resolution with them which is 6 months.

I sent him an email, I'll post info here.

John called me today and we got things sorted out. Sounds like things are hectic but coming around in the order fulfilment.

I’m STILL waiting on my order, even after to speaking with him on the phone months ago… It sounded like he was going to get my order out within a couple weeks of the call, but nothing… I don’t mind things taking a little longer than expected, but this is excessive IMO.

I hate to read this as the product looked great and many were using it. If I had chance at a PayPal claim I wouldn’t let that lapse on the promise of a resolution that hasn’t been followed through for others.

He's not responding to me either. I've removed his banners for now and paused his advertising until I can get this straightened out.