Does not look like the op has been signed on since about the time of the original post. I do hope that this comes to a satisfactory resolution for him.
I for one would like to know the name of the company involved . I have limited resources and could not afford such a tie up of my resources and could have the potential to ruin plans for certain events etc if I was unable to get my car completed due to not recieving parts. Not only is there a huge inconvenience factor ..... It is just flat wrong not to send someone parts that are paid for and the no communication on the vendors part is absolutely unacceptable. And I do believe there is 3 sides to every story .... but 9 months does not look good for the vendor or the op for that fact.

Good Luck !

Do you know what Nada is??
Would you say that there is a plethora of opinions on the issue?!
LoL!!:lol:

It's been taken care of. Got most of the parts yesterday. thanks

Very glad to hear that. :cheers:

This vendor has been more than fair. In hindsight perhaps I should have made more of an effort to contact him again. I've dealt with several of the vendors here and all have been great to deal with. This is still the vendor that will get most of my business. Did not have a chance to look at or respond to the post again because of work until now.

Good deal. :thumbsup:

Great news! Hope you get the rest of your order real soon!! :thumbsup:

It appears this vendor was not getting my emails. I know the address was right because when I wanted to write him i'd respond to one of his old emails. I'm guessing he was not getting my emails because of his spam filter. when talking to him on the phone he seems honest and straightfoward. When my emails were 100 percent ignored, i thought he might be just stringing me along. The truth is I wanted my parts. Plan to order something from him in a few days. this is partly my fault for not asking him if he was getting my emails, i am sorry for that.

Now it sounds like your blaming yourself. IMO it doesnt matter that the vendor wasnt getting your emails, you had the wrong email/number or whatever it was. In retrospect the vendor didnt take the time to contact you after all that time and thats still bad business. It still took your (OP's) original post to get the vendor in contact with you.

Wow thats a big turnaround in how you feel about the situation....

Personally I'd still be pissed off enough to take my business elsewhere in the future. Obviously we dont know the details, but I'm always very skeptical of the "I never got you emails" excuse.Its such an easy excuse and one that you cant prove one way or another.... Lets face it...most of us have used that type of excuse when we just didnt want to return that phone call or email. I would still have serious doubts.

So it had been almost a year.... then you start to raise some concerns on the internet...and then the parts show up right away....sounds pretty screwed up to me. Why did it take so long? Just because he didnt get your email? Thats BS.....how did the lack of email communication stop the parts from shipping?

I'm glad you got your parts.....but if I were you, I would take my business elsewere in the future

On the bigger picture....if after you send a couple of emails to a vendor or company and get no reply...PICK UP THE PHONE....... talk to a live person and keep track of who you spoke with and when. I know emails are easier, but nothing beats talking to live person at the company.

I've read about this on both forums, this is the best reply so far. 2K is alot of money...

Very well stated and in total agreement. Especially, how the parts just all of a sudden got shipped and "poof" received by the buyer. Look at it this way...say you loan a person $150 and he promises to pay you back in 30 days. Well, in 30 days, he doesn't pay you. Neither does he even contact you to say he cannot pay, nor make an attempt to pay you. You call him and he doesn't answer your calls, etc. Now, 60 days has passed and now 90 days and so on, you get the point, huh? Suddenly, you spread the word how such said guy is a deadbeat, no good of a friend who refuses to pay his debts. Once the words gets out, he then suddenly shows up and states how he hasn't gotten your phone calls. Then he pays you $100 of your $150 (which in this case isn't all of your money just like you didn't get all of your parts). Would you still loan this guy more money in the future? For me, I'll answer that....HELL NAW!!!!!

Blaming a spam filter is in the same league as saying the dog ate my homework...

Don

X2 I agree... I check my spam/junk mail folder at least once a day to ensure I dont miss anyones emails. Being a vendor myself I also think that this vendor should have initiated frequent contact to let the OP know the status. Atleast he got his parts :cheers:

Kinda...............:rolleyes:

So he didn't get all his parts???

Your statement is dead on Ned.
But it still doesnt resolve the issue for future patrons to buy from a vendor that doesnt get exposed to the forums for bad dealings. They, the vendor IMO are "hidden behind the curtains" for it to posssibly happen to more down the line. Im not going to ask who the vendor was and I highly doubt it will be exposed but I would hate to approach a vendor with a buyer beware attitude everytime I need something. If the vendor had any decency, they would come forward themselves and admit they have had issues with products shipped/communication, economy, etc. and what they plan to do to resolve the issues in the near future. I would bet most would be understanding and lend a helping hand towards resolution. But if they intend to hide behind the curtain, or use the "email" dog hate my homework excuse, screw them!
Word spreads quick and sooner or later this community will know and his business would be hindered by his own hand.

Problems with vendors happen more than most think. I have been building cars for 20 years and still cannot believe the lack of ethics from companies. I have vendors promise parts all the time, but of course they are always late or even wrong. Then I have to work 80 hours a week, once I get parts, so the customer can get their car on time.

Last week I called 4 places wanting a price on some parts, telling them I was ready to buy parts THAT DAY-$4000 worth. I had only one vendor call me back-so I ordered with him right then. When the others called me days later, I told them I wasn't waiting all week for them!

Customer service is pretty much dead nowadays. I think the bigger companies just do NOT care because someone else will spend money with them.

He said he got most of his parts...so I would say he's still owed parts that were paid for last May.

I totally agree, that's why I PM'd OP trying to find out who the vendor is, but he decided not to tell who it is.I guess more people will have to deal with same BS:rolleyes:

Sounds like a good thing ended up coming out of all of this, the guy finally got in touch with the vendor, and that the guy is getting, or received his parts. :lateral:

As I posted on PT...

"The way I see it....

OP paid vendor for part. His job is done.

Vendor had order in hand with delivery date

Once that date passed VENDOR has the responsibility of contacting customer to let him know that parts will be late. That is my definition of proper customer service.

WHY does the customer need to be doing the customer servicing that the vendor should be doing?

We all get busy in our workdays but if you wait 8 MONTHS to deliver a part without communicating with your customer, regardless of whether your customer tried to contact you or not, you deserve to be bashed...

JMO

Vendor rating system is sorely needed not only on this site but ANY site that has vendors that support them. Mr.V is right on track.....

Again, JMO....."

John

PITY I CANT RECIEVE MY PARTS JON.?

Given the type of excuses heard from the vendor, I suspect a recent experience I had was with the same vendor (obvoiusly, can't be sure). I ordered, from one of his dealers and a site sponsor, a Rick's fuel tank mid Sept 2010 that I didn't need right away but was on sale. I waited a couple months, called the vendor and was told "Rick's is just waiting on a couple parts from a supplier and it will ship out". I waited a few more weeks and got suspicious so I called Rick's myself. He looked me up and didn't have any record of an order being placed in my name and this is now late December. He told me he would get it right out, I told him no rush, he told me he'd have it for me after the first of the year and a couple weeks into Jan it shows up.

This is the problem I see with all of this.....at least for me. I am getting ready to buy some parts and I planned on buying from vendors who support this sight ....... Now ......Not knowing who this vendors was...... all vendors on this sight may lose out on my business ....... I cannot afford to buy the parts I need for my car twice .... I plan on having one of my cars at DragWeek this year, I have requested vacation for that specific time and cant afford to not have my car done ...... I'm 48 years old and I'm tired of being a spectator ...... So I may be forced to rethink who I will buy my parts from .......I hope you can see my dilema ....
I for one am for a rating system .....!!! Thanks for letting me put my .02 in on the subject . And I'm glad is working out for the OP

what a mess.i learned a while ago it doesnt pay to bring your vender problems to the board.i had bought a part and it came damaged.the vendor sent another and the same thing.after that he decided not to sell me another citing shipping problems.i posted on the board and bam i was the bad guy.:rolleyes:
so when i ordered my glass and it came wrong i had to send it back and after a month i still had nothing.i finally got ahold of vendor thrue pm and he got my glass out.
next up was my wheels was told 4 weeks.ten weeks later still no wheels and i paid in full upon ordering.

i didnt post anything about it cause the board seems to jump negativley on someone if they have a complaint.

the best ever vender to me is belairbobs.he is great with prices shipping and keeping you informed.

the op is doing our community a huge disservice by not naming vendor.my bet is vendor gave extra parts or money back for keeping it on the low down

Tommy, all I can say is I've had excellent service with Mike @ Muscle Rodz.

X2. Mike is a great guy to deal with.

Don

For what it is worth ....... I called Mike about some of the parts I need today after my Post . He will be getting my business and the other thing is he is fairly close to me and I can go and pick up needed items in person.
Thanks for the recomendation guys ...... Mike seemed very helpful on the phone .

Sorry for the thread hi-jack

Nice to see some more good coming out of this.

I plan to contact a number of people on this site that are using the parts I want, and see if they'll give me some feedback on their dealings with the vendor and also how well the parts are working.

Call DSE, its a no brainer. No BS there.

Agreed Stuart, I have never heard, not even a peep, about bad dealings with DSE:thumbsup:


For those of you that posted just recently on some of your mishaps. Heres another to add to the list; Ordered an AME front clip for one of my camaros couple years back through a vendor. At the time it was one of those group deals. Time past and past (you get the picture) so I figured maybe I might be able to change something since it may not be in production. Contacted Kevin at AME to discuss some mandral bends and he mentions he has no record of my order or orders from the vendor. Go to find out the vendor was waiting on more individuals for the group buy and the order was not filled up yet. AME was no way to blame and Kevin told me personally how long it takes once they recieve docs. or approved drawings/specs from customer. I give them a thumbs up also.
In brief, which I mentioned it elsewhere I would rather deal with the manufacturers themselves on getting my parts. No second party BS unless your totally comfortable with that vendor on past dealings.

This BS has been going on way too long. I'm hoping that this discussion will put an end to the posibility of getting burned real bad by a person between the vendor and customer.

Just call the vendor, explain your project, etc. I'll bet they will work directly with you and get you good prices and be able to provide one on one service.

I have seen people get burned real bad in the construction business. Contractors paying bills with your money for the project before yours and so on. Never ends well.

Don't do it. Hope you guys are all doing well.

Frank at GP/Prodigy will help you he's a great guy to deal with . Just about everything for my car has been purchased from this site with not one bit of trouble.

Ponzi

This may be true, except in the case of one large company, and that is Detroit Speed. I've never seen better customer service than what this company offers. Never.

Proud to be a member of this site.
 

Scott
I dont post much nor have I read all eight pages but I have to say that this response made me proud to be a member of this community.
Thats a guy backing up his boyz!
reg André

DSE is fantastic.... But you can't buy everything throughout them.... Especially if you aren't building a camaro or nova

This is very true. I placed an order online for a left side shock plate because I was going from non-staggered to staggered. I got a call from a sales rep the next day verifying that I meant to only order one shock plate. I confirmed that I did, but was really impressed by the fact that someone was looking over the orders, thinking about them critically, then taking the initiative to make a confirmation call. That kind of service (not to mention quality of parts) makes their prices seem downright justified.

Scott,
Great job of handling the original post. This site rules.