Thanks for chiming in and giving those who have purchased your product an opportunity to make it right. With that being said, do you care to expand on the QC or manufacturing process FR uses?

It's amazing how word gets around when a buzz is started on a forum about how bad a manufacturer is. Then suddenly a spokesman joins to clear up the mess they could have already fixed by doing the right thing in the beginning when said customer called and wanted good customer service. Once this issue is muted and goes away, FRJohn probably won't post anymore. :brix: :brix: But, I will say, at least we hope they make this right.

:popcorn2:

Honestly i did want to post this but i figured since we were at this point i should. I have my car in the home stretch so i had my tuner come and put a street tune in my friends shop. Car was running no leaks everything was double checked because i wanted a street tune iam not into dyno #s. So he proceed to tune the car for an hour or so and i her a pop and fulid hitting the floor and a yell! What happened was the seal on the steering shaft on rack blew out, inturn makeing the steering wheel cut right pinning my guys arm that was through the steering wheel against the dash! He shouldn't of had his arm in the wheel and thankfully hit was extremely bruised and not broken which i could of swore when he hopped out. What scares me is that we could of been in the street driving when this happened and it would of been much worse! I proceeded to contact flaming river and they wanted to know nothing about it, they dont even rebuild my style rack. I wonder why, so they tell me my cradle is not compatible with there new racks. So they tell me i have to get a hole new setup for 2k ( iam goin with a manual rack, iam too worried about this happening again). I was hoping they would step up in some way by offering some sort of explanation, help or even a discount to keep me as a customer.
Maybe iam old school but this is not the way things are supposed to work. Iam still looking for options or answers.
Thanks

Was that the first time the car had been running? Had it been driven before that with the new power steering setup?

Sounds like the power steering hoses were reversed. Ask me how I know..

It had been used before it wasn't used for maybe 6 months only used on my car

Really!? You had it happen?

When you reverse the high pressure and low pressure input into the rack, it will pop out the input shaft seal and the steering wheel will do funny things.

common mistake

Been there, done that too. It isn't fun.

It's also possible the pump was built with for much higher psi than the rack was, which also happens frequently.

I appreciate it i will look futher into it

That's why I asked if it had run before.

Here is how I remember it. If you are standing at the front of the car, looking down at the rack.

Return - Rack
Pressure - Pinion

Return is closest to the column.

I really don't approve of bashing on this site.I have seen many people complain about there u joints binding and the first thing they want to do is to blame junk products and point the finger at someone and bash the heck out of a good company have seen there posts and there u joints are out of phase! but this does not appear to be the case in this situation. it does appear that he has also tried to give you guys a chance to make things right? your companies stuff is way more expensive than other companies products and have in the past been great quality stuff.so this is a great opportunity to make everyone at ease and please try to make things right and please post it on here because lots of people would like to hear the other side of the story!

Flaming River is a ISO 9001 Certified Company, we manufacture 96% of our part numbers in the U.S. including Steering Columns, Column Accessories, U-Joints, Vega - Mustang - Mopar - Corvair -T-Bucket Manual Steering Boxes, Power Rack and Pinions and many more.

All of our Power Rack and Pinions and Steering Boxes are computer tested for the correct amount travel and torque. Each part is given a serial number and are sent with a "Dyno" type sheet. The serial numbers allow us to track the parts back to the day they were built, who built them and what the original test numbers were.

The u-joints actually take this even farther, with the serial number that is on each yoke we can trace it as far back as when the material came into the door.

Again if anyone has any concerns, Please feel free to call me. My Direct Number is 440-824-2168. This will ring bypass the operators and goes direct to my office.

John
Flaming River Industries

Any idea what happened in this case, what caused the failure? I think that's what everyone is waiting to hear. You guys have been around for a long time and make a great product, but we have a failure here and it would be nice to know what caused it. The people who already own the product I'm sure are wondering what's going on. It's great to know how your products are made, and the steps you go through to ensure quality, but in my opinion it's a mistake to not address this failure in this thread.

Improperly torqued?
Isolated incident?
Improper install?
Bad run of parts?

I Sent a direct message to the original post, since he was posting for a friend he was going to pass the information on to them... I have not heard back.

As to what happened to the u-joint its hard to say without getting it back and getting the serial number off of it and examining it.

John

Fair enough, thank you. So I'd assume this is not something you are having or have had issues with, so those with your products don't need to worry if something will fail.

No issues... I have them installed on a truck my Dad drives everyday. They have about 100K miles on them and still going.

John

Thanks looked into it was plumbed correctly, iam still to nervous to get another power rack i might go manual. I need to think about it