I have to say there sure is alot of bitching when it comes to Marquez. They are dropping the ball somewhere. It seems to be communication. I know that if I decided to buy a Marquez part it may take a while. I'll make the decision to wait before they swipe my card. In the information age where people expect quick answers, not responding to emails and phone calls is going to cost you money. I'd rather hear it's going to be 4 weeks than hear nothing. The parts are killer and seem to be worth the wait. I have to admit that when someone has my money and I can't contact them it really pisses me off as well. It all comes down to what was promised in the first place.

i agree, but in this case Im pretty sure marquez does NOT charge ya till its being sent out for sure.

I was always told, Understate and Oversupply, not Overstate and Under supply. Simply be up front and don't promise what you can't deliver. I agree this seems to have turned into a bash, but I hate to be told one thing and be let down, be real about delivery times and stick to them or at least let the person no what's happening, communication, communication :)

Greg

These Marquez not answering the phone and email threads come up all the time.... I tell ya, their products are great and all, but if any of you unconditional supporters actually run a business yourselves, I am surprised you don't have an issue with the communication issues. I wouldn't tolerate I will tell you that.

Vegas69 pretty much nailed it.

I mean, seriously... pay someone $10-12/hr to answer phones and take messages.

I think this is good wake up call for every vendor who wants to stay in business. Vendors are here for us - not vise versa.

I agree with this. I ordered tail light lenses a while back, took about 3 days to get someone to answer the phone. I left messages saying I wanted to buy something. When I did get to speak to someone, they said the parts were in stock and would ship out in a day or two. 2.5 weeks later I was calling to find out what was going on and even started a thread on here! They better watch out, Fesler is going to eat their lunch with his parts. Seeing this issue with other companies and being in the industrial business, I have thought about getting into the parts business. I have a warehouse and the personnel to answer phones, with a real shipping and receiving department. We take phone and internet orders daily. Crap, UPS guy comes every morning for deliveries and every afternoon for pickups....I know AUTOCAD.....anybody got a CNC machine laying around???

Darren

give me a break
 

:fire: It seems like some have lost touch with reality. Anyone with an account can come on here and say what ever they like about anyone else and the perception is that it is true. (Hell, I bet a third of the people don’t even have a car) They can start a thread with a title like the one here with an obvious agenda. Know one is out any money on this deal except the vendor. (If this is even a true story, and is it the whole story) Reality is, that I or anyone else can call during business hours and talk to someone. Reality is, that the parts are bad a$$ and if they are not spot on they don’t go out the door. I am sure if Marquez posted up the half of the stories of conversations he has had with people (including people on this site) on the phone there would be a completely different perception. But he is busy trying to run a business. So I would chill out. My .2

Just for clarity the OP wasn't looking for a 2 week turn around he was questioning the validity the the "Just two more weeks statement made by the vendor" This after already waiting 5 weeks. Which my math says 7 weeks for raw materials... Umm where I live Good bye Summer...

So perhaps The issue is the vendor is not being forthcoming with his turn around times. From other posts it appears in fact they are stretching the truth in regards to what they have in inventory.

Frankly I see this as an opportunity for the Vendor and an interested party to get together to meld a good product with an investment in customer service and inventory. To me the vendor needs a business partner while his parts still have a good rep. If the customer service continues to get a bad Rap it wont matter how good their stuff is... :cheers:

I created an account at Marquez Design at about 7pm on a Saturday and immediately asked by email if they had installation instructions for their door panels and headliner. I received a reply on Wednesday, which had instructions for the headliner typed out in the email and instructions for the door panels as an attachment.

Of all the things a vendor can do, refusing to ship product that isn't up to his standards seems to me to be a highly desirable characteristic rather than a cause for complaint.

I don't know Marquez, have never been to his shop and don't yet have any of his products - but what strikes me is that I don't see threads complaining about the fit, finish or quality of his parts. To the contrary, those who have them seem more than satisfied.

Nor has there been a complaint about a credit card being charged before product is shipped, one of my personal pet peeves. There haven't been, that I can recall, complaints about bad after the sale service.

The complaint is that his shop can be hard to get hold of, product shipments have been delayed and there's no pro-active effort to reach customers when product is delayed.

In a hobby where I can get wonderful customer service and virtually immediate delivery of products that don't fit, don't work as advertised or are disappointing in overall quality (think most sheet metal and interior panels), I'll happily settle for Marquez's "faults."

Sure, it would be nice to have better customer service, but if I have to choose between spectacular customer service and mediocre parts, or spectacular parts and mediocre customer service, I'll choose good parts every time.

The only possible effect I can see from threads like this is an attempt to drive business away from Marquez and to put another vendor of "one off" parts for our cars out of business. That's not the direction in which I want to go.

As a business owner myself I want to know if my customers are upset for any reason. Quality is measured in many ways not just on the product fit and function. Its business 101. Deliver on time with quality and as quoted, period. Anything less in unacceptable. I don't see any vendor bashing going on here. Additionally the biggest motivator for small businesses in particular is a hit to their bottomline. Sometimes it takes a village to send the right message. Personally I have no experience with the vendor is question My opinions are not vendor specific but are general business best practices that apply to all vendors:cheers: