Email from them:



I put a replacement set in the mail today. You should receive them within the next couple of days.
Thanks
Bill


Looks like ill have a new one soon. Atleast they have great service.:thumbsup:

For the record my flares looked just like yours. I had a few leaks at first but just tightening and loosening 5-6 times cured all leaks.

You know what I love -- is when I'm helping someone and I see teflon tape on the threads....:rofl: :rofl: Ask them "what's up with this".... "It's leaking" is the answer.

Now THATS customer service. I like it.

Kinda off your topic but I love it when a company says no prob, we are mailing the parts today, free.
I have had a similar experience with another company like that last week. A fan/vent for my motorhome. Fantastic Vent. The thing has been in place for 12 years. It broke. I called them and said what was broke. They sent out an entire new lift mechanism (motor and all) without even asking about warranty info or anything. Just needed the model number and my address. Talk about customer service. http://www.fantasticvent.com

The way I see it is we can buy inexpensive items and expect to replace them at our cost when they break. Or buy decent items and rely on the company to back the item. Fantastic Vent (fantastic fan) goes one better. They want you to have a item that works, and it seems the time period doest concern them.

Im glad mastercool took the step forward and is making it right. Would be cool if they had a tech guy get on the phone to find out why the gripping threads went flat. I like solutions and fixes, not just fixes. Thats my inquiring mind at work. There is a reason the threads went flat. Maybe a soft batch of dies? Who knows.

Yer gonna be set back up though. Thats the main thing. And ummmm, I think your flares are fine. A 3ft stick of tube to ruin while practicing with the tool wont be too expensive. Flare, examine, cut, flare again. You can get ALOT of experimentation from one 3ft stick. Glad it worked out. JR

Perfect Flares!
 

Ok, so Mastercool sent out the new die set, so here is latest.

New dies, they seem to hold the tube much better closer to the correct OD of the tube, so it does not mar the tube up so much compared to the first set, and the critical bubble end has held its shape, and the results speak for themselves, perfect flares and the tube nuts slide down perfectly.
I have to say I'm much happier with these results.

http://i22.photobucket.com/albums/b3...C_4374-set.jpg

:woot:

Your new name -- Flare boy!


:hail: :hail: :cheers: :woot:

Well ive been called alot worse!:rofl: