In the Vendor Feedback forum, what would people think about suspending the OP's posting privileges for some period if they were on the wrong side of a "righteous beef/you're a moron" vote? It might make the OP take the whole thing a little more seriously if there were a consequence, however small, for being a jerk.

I agree with the customer feedback forum as well, perhaps with the same pre-screened approach before a post could be made.

It has to be a positive and negative feedback forum. I also feel their needs to be questions similar to a survey on how your car was serviced at the dealer.

Responsiveness
Timeline as promised
Overall Experience
Etc.

1-5 or whatever you see fit.

As a consumer, I don't expect anybody to be perfect. Unfortunately, more negative posters will use the forum naturally. Vendors could then ask for feedback at their clients option.

My issue is mistakes happen. Some customers understand and appreciate the effort made to remedy the situation and some fly off the deep end and threaten to post about it online hoping to take the business down. Hell, I wake up nightly thinking about customers orders and what needs to get done to expedite purchases. We take our work home with us and it effects us personally and our families. One upset customer can cost us thousands of dollars and hours online trying to explain the situation. What never gets mentions is the hundreds of phone calls, email, and pm we respond to weekly "helping" fellow forum members out. From brakes clearing summit racing wheels to I am buying these wheels off ebay can you tell me if they will fit and what tires should I order from my local tire supplier, just to name a few of different situations. We do not profit from this advice and help guys for the simple fact that we like to help. For every 100 happy customers there is one that is pissed for what ever reason, he is the one that posts.

I am sure I am not the only member who is sick and tired of the bitching, whining, sarcasm and "opinions" that are always piled on in these complaint threads.

IF.....big IF just the facts are presented as mentioned earlier here, without the personal attacks then this idea will work.

If the feedback post strays AT ALL from just the bare facts then delete it.
We really dont need a phonebook sized list of guidelines.

Post the problem. Post the vendor. Post what has been done to try and resolve the issue (and if posting here is the first attempt at resolve, you're a dumbass)

Let the vendor respond. And let the vendors monitor this thread for thier names. The mods shouldn't have to notify anyone.

The first post that is sarcastic, a personal attack, strays from facts or jumped on by anyone other than the vendor and OP should get the whole thread dumped.

This site is head and shoulders above ANY other. In the past the BS has not been tollerated. Why start now? We have a good thing going here, lets keep it that way.

Another thought, if the post was delayed in posting, it would give the mods a time to contact the vendor and see if they are aware. If they are not, then the original poster has not contacted the vendor or the vendor is lying. If this is a common problem, then obviously the vendor is well aware.

I hate the guys who just post and complain but have not contacted the vendor as of yet over something dumb.

Rodger

the initial thread and all subsequent posts will go through us before being seen by the members on the site. Will add some time to the mods but nothing we can't handle.

I am gonna ask for a raise though............... :lol:

Scott, I would love to know how this will be handled since anyone can post anything. There are a few up here that just like to jump the band wagon and don't get the facts. For example You and several others did nothing in the ring bash against Fesler to help the situation. They stated incorrect news and some of you just went with it. Facts are facts and I am here to make parts, we do everything in house and we spend months on it. I want to know how you will police this and control the BS because if you don't like someone it will be negative no matter what.

since I am not sure, how do they handle it on PT? Are you happy or unhappy with what is posted over there in that section?

Feedback would be appreciated Chris.

The problems are different it's like Jon said no matter what you do right someone will find a way to complain about one thing and blast you for it. PT has a different group for me they complain about things but they don't blast about them. Everyone over there acts older for things like this and when people just start talking crap about something they know nothing about it hurts everyone. I know everyone is not going to like everyone or every company but it's time for guys to grow up and talk about things by picking up a phone not coming up here to just blast.

PT let's the post that should be there stay up and removes the guys that just bash and know nothing. They let both companies post and lock it up. At the end of they day that should not even be up. I got blasted with incorrect info, if you look at the facts they are what they are and I know some of you like others over others and that is where this will all go wrong.

I appreciate your input Chris. Shows that for each person their view of a site is different. We've had many pm's and phone calls in the past from vendors and members who think our site is the adult one, and PT is a bash-fest. This is no slam on those guys, I like the site and have many friends over there. Just shows how perception differs from person to person.

Thanks again.