please dont argue about this problem i had with marquez. i started the post to find out if anyone else has had these issues.( it looks like 50%) marquez has made no attempt to communicate with me their customer. me the customer has tried many times to communicate with them (email, phone, lateral g pm's). i own several companies (one is public) and if i found out i lost an order because of a communication issue i'd be upset. this is not my first build and i know material can take time. i am a member of this site to gather information that keeps me up to date on technology and to apply the information to my builds. i have purchased thousands of dollars from vendors on this site and others.(engines /transmissions ect.) the real problem is the vendor advertising their product and its not really ready for sale.

Then title it has anyone had issues. You started it for an obvious reason. Did'nt you talk to Marquez on the phone yesterday I own 100 companies and 10 are public :rofl: Are you kidding me with this guy:rofl:

why is it that everytime somebody post a negative comment about Marquez and customer service the same 10 guys pile on and try to make it the customers fault? It just seems to me that if Marquez was as concerned about their customer service issues as you guys are in defending them, these posts would stop popping up.

Then title it has anyone had issues. You started it for an obvious reason. Did'nt you talk to Marquez on the phone yesterday I own 100 companies and 10 are public Are you kidding me with this guy
i cant change the title on the post, its several companies and one is public.

Some of you know the owners of Marquez and your taking this issue personally.
Someone just posted the names of two or three businesses that recently folded. Taking those closures and this crappy economy into consideration, how does the customer even know if Marquez is still liquid if they don't communicate? The lack of telephone calls, emails or stamp letter can really make a customer nervous.

If a customer waits faithfully 2/3rds of the summer for parts to only find out that Marquez Design has financial distress and the parts cannot be delivered.... What will you all say then?

If you sell goods or services to the public and you fail to communicate with your customers, your company will face the chopping block, sooner rather than later.

I'm not saying the post title was correct or that Marquez didn't have a reason for not communicating. whatever the situation, there's no excuse not to pick up the phone and call your customer.
A simple phone call can smooth over even the latest delivery date, as long as communication exists between the two parties.

My guess, this post and the others will effect his business.


Rich

Well said....you touched on all points.

7 weeks waiting for some good parts is worth the wait i think. I ordered some parts from a company(not Marquez) before SEMA 08 and are still waiting on the last parts of that order. Have also waited over a year for some parts from one of Lateral-g advertisers.

I looked at the Marquez parts at SEMA and they looked sweet!

I'm positive that this statement is incorrect. At least in regards to online orders.

I placed my order on 4/2 and was billed on 4/2. On 5/6 I received an email update stating parts should ship mid week of the following week. On 6/12 I received the parts. On 6/22 I received a confirmation of delivery email. :lol:

The quality of the parts is great while the quality of the website ordering system/communication of the business owners is not so great.

What I want to know is if I order a interior kit for my 68 maro will my card be charged when I place the order or when they ship?

Call them and ask.