My email sent June 10, 2012, Frank's reply June 12, 2012:


I am in Canada on vacation, will be back Tuesday. lets chat then

Thank You

Frank Serafine
Prodigy Customs
Pro Touring Specialist
www.ProdigyCustoms.com
407 832 1752 Direct line


-------- Original Message --------
Subject: Re: Your car
From: George Hartwell <[email protected]>
Date: Sun, June 10, 2012 5:08 pm
To: "[email protected]" <[email protected]>

Frank,

Congrats on both of these selling, whoever bought that Mustang got one hell of a deal! That is one of the nicest Mustangs I have seen, love the side exit exhaust!

I called the other day, left a message, will try again this week so we can nail down the Camaro schedule.

Talk to you soon.

R, George

My email from Nov 10, 2012, I am getting ready to leave again for deployment training/preps, I send this email (of course no response):



Frank,

When are you going to return my calls? I've been exceedingly patient, but that has worn thin. You need to call me asap and we need to get my Camaro finished now or I will just come down, pay you for the labor you have completed and load everything up in pieces and haul it back up here and start over.

We are at almost 4 years now, and I have the emails and phone records showing consistent attempts to contact you with no return contact for months on end. Either this is finished before the end of the calendar year, or I am coming down to collect everything and move it out, I can not wait any longer.

It's time to either do it, or don't, but don't leave me hanging with no return calls, no emails. If you think this is unreasonable than call me and explain to me why.

R, Georg

My email sent to Frank and Lisa on Jan 6, 2013, right before I left for deployment:

Frank and Lisa,

I have been away from the forums for awhile. But now that I went back on I see that Prodigy has suffered a fall from grace in the pro-touring world. This is both unexpected and unfortunate.

I have left numerous unanswered phone messages and emails since the last response I have had from anyone at Prodigy. I think I don't need to say it, but I will anyway, I am disappointed with how things have progressed and where we are now. I feel like the only way for me to get resolution is to get other parties involved. I am sending a friend out to visit and find out the real story. His name is Doug and he will be coming by soon. As my personal representative I expect you will treat him as you would treat me, and you will show him my '67 and show him both what has been completed and what has not been completed.

This is the last effort I can make before I take more drastic measures, but I have been more than patient. I have told you for years now that I am ready to move forward. That I have the money ready and if you would send an invoice I would pay in advance for the labor required to get this project complete and out of Florida. I was not priority enough, and that is sad that you would treat a customer this way.

You have had your chances, you have given me the BS excuses that you apparently have given everyone. I don't know what has happened to you or your business. Maybe it grew too fast for you and you didn't or couldn't hire talented people quick enough and you got so far behind that it didn't matter. Or you had personal family issues that blindsided you, I can sympathize with you, I know how that is. No matter what the issues you are having you have dropped the ball with a lot of people, you should do right by everyone who you currently have business with and since I have the car that has stayed at your business the longest at this point, so I should get priority.

Doug will visit, you will provide me an invoice within a week of Doug's visit and this project will get finished before March. If you don't show Doug everything, if you don't send me an invoice within a week after that visit, I will be forced to take alternate measures to ensure I get my Camaro back in at least the condition I gave it to you in. Don't make me go that route. And when you read this man up and call me 410-xxx-xxxx stop avoiding the inevitable.

George Hartwell

This email is from Nov 10, 2013, I have just returned from a 6 month deployment, I have not had an email or phone call from Frank since June 12, 2012 (15 months).


Frank \ Lisa,

I am coming down to Florida to pick up my Camaro and the parts that I bought through you and want to know where to go to pick them up?

I heard that you closed the new facility at 450 North Way earlier this year. Where is my car and parts?

I am not expecting a reply to this email, just as I have not received replies to any attempts to contact you in the last 2+ years. But I would really appreciate you at least making this easier than the rest of this ordeal has been.

Feel free to email or call me. Both my email and phone number are the same, but if you need it it is 410-xxx-xxxx.

Regards,
George Hartwell

Frank finally replies, and this is the email chain from the last few weeks, just prior to me picking up what was left of my Camaro. Frank tells me that my Camaro is rolling:


Frank,
I had to push to Friday the 29th of November, I'll pass my itinerary as soon as I purchase the flight and rent the u-haul. Please send your friends name and contact info and pass him my email and phone number as well.

I will be in touch again as soon as I buy the tickets.

George

Sent from my iPad

On Nov 13, 2013, at 6:08 AM, <[email protected]> wrote:

The car is rolling. The storage is closed on weekends but we can put it on a trailer and meet. Go trailer to trailer. Sunday is fine. I am not in fla doing some subcontract work in canada but i can have my friend get the car and meet up with you. He just did another for me so I know he will do it. Just let me know your itinery and I will email him and set it up

Thank You

Frank Serafine
Prodigy Customs
Pro Touring Specialist
www.ProdigyCustoms.com
407 832 1752 Direct line


-------- Original Message --------
Subject: Re: picking up my Camaro
From: George <[email protected]>
Date: Tue, November 12, 2013 5:06 pm
To: "<[email protected]>" <[email protected]>

Frank,

I can fly down this Sunday. What condition is my Camaro in, will it roll? Can I get it onto a car trailer?

If so I will make reservations with U-Haul and I will fly down on Sunday, get the truck and trailer and come over to start loading the Camaro.

Also send me the address of the storage so I know where to drive the U-Haul to and how to get in touch with you once I am on my way.

Thanks

George

Sent from my iPad

On Nov 11, 2013, at 5:13 PM, <[email protected]> wrote:


Both Prodigy and personally myself are filing bankruptcy . I have your car safe from the bankruptcy court, they would have trapped the car The car and made Iit ugly for you to get it. The car is in secure storage. You can pick it up anytime you want. You let me know when your coming and we will have it ready.

Thank You

Frank Serafine
Prodigy Customs
Pro Touring Specialist
www.ProdigyCustoms.com
407 832 1752 Direct line


-------- Original Message --------
Subject: picking up my Camaro
From: George <[email protected]>
Date: Sun, November 10, 2013 12:41 pm
To: "[email protected]" <[email protected]>,
"[email protected]" <[email protected]>

Frank \ Lisa,

I am coming down to Florida to pick up my Camaro and the parts that I bought through you and want to know where to go to pick them up?

I heard that you closed the new facility at 450 North Way earlier this year. Where is my car and parts?

I am not expecting a reply to this email, just as I have not received replies to any attempts to contact you in the last 2+ years. But I would really appreciate you at least making this easier than the rest of this ordeal has been.

Feel free to email or call me. Both my email and phone number are the same, but if you need it it is 410-xxx-xxxx.

Regards,
George Hartwell

I buy airline tickets for myself and my friend, and I rent a U-haul and car hauler (total cost of trip exceeds $1500 plus airline tickets. I email Frank this a few days before we fly down and ask about all the parts:


Frank,

I bought the ticket for my flight down. I arrive at MCO at 9:55pm on Friday 29Nov. I have a bunch of questions that you can likely answer. Most of them concern the parts that were supposed to be bought after the parts were sold off my car.

I'm asking because back in 2008 you shipped the following parts that I sold off my Camaro to pay for the new parts you ordered:
- Moser 12 bolt rear
- QA1 front and rear shocks
- 13" front and 12" rear Baer brakes
- American Racing torq thrust 18" wheels and tires
- front subframe and a-arms
- subframe connectors (GolbalWest)
- rear leaf springs
- sway bars
- brake flex lines

Also sold was the 350 crate motor, but not sold was the Vintage Air front runner accessory drive system

The Muncie 4 speed was sold

I have the Prodigy invoice for the parts I bought to replace all these parts which include:

DSE front subframe complete with coil over suspension
DSE Rear tubs
DSE subframe connectors
DSE billet hood hinges
Moser rear
Wilwood brakes
Wheels/tires
383 stroker motor


Are these parts installed on my car? You sent me pictures of the tubs being installed and the subframe connectors being installed, which would mean that the DSE front subframe was installed? Is this correct? Is the 383 that I bought installed? What rear suspension is installed?

I need to know what state my car is in to arrange the right transport. Ar most parts installed, or do they need to be loaded up in a u-haul? Are all the parts there? What is missing?

Let me know as I am reserving my transportation from Florida back to Maryland this week. It will likely be a u-haul with a car trailer.

-George

Sent from my iPad

On Nov 14, 2013, at 2:12 PM, <[email protected]> wrote:


Ok. I might be home. Just coordinate through me. If I am away I will make it happen
Thank You

Frank Serafine
Prodigy Customs
Pro Touring Specialist
www.ProdigyCustoms.com
407 832 1752 Direct line

This email was sent on Nov 20, 2013, nine days before I am supposed to fly to Orlando to pick up my Camaro:


Frank,

I have my tickets on Southwest Airline flight 2472 out of BWEI landing at MCO (Orlando) at 9:55pm on 29Nov.

Why have you not replied to my last email. I need confirmation that I will be able to link up with you or someone when I get down there to retrieve my car and parts. I need to know who that person is and how to get in touch with them and I need this info right away. The tickets are bought and I am coming. I am reserving my u-haul and car carrier tonight.

Feel free to call me as well - 410-xxx-xxxx

-George

Sent from my iPad

On Nov 14, 2013, at 2:12 PM, <[email protected]> wrote:


Ok. I might be home. Just coordinate through me. If I am away I will make it happen
Thank You

Frank Serafine
Prodigy Customs
Pro Touring Specialist
www.ProdigyCustoms.com

This email is from Nov 25, 2012, Several emails and calls/voicemails trying to get a solid point of contact that I am to meet to pick up my Camaro. I am supposed to fly in 4 days at this point:


Frank,

Flight is set, u-haul is set. Still don't have a contact or pick up location.

George

Sent from my iPad

On Nov 21, 2013, at 8:07 AM, <[email protected]> wrote:

Perfect if I get it out before the end of the month. I am not online all the time nor in this email box. I have limited access up here. I won't be finishing here till mid December but will get someone to meet you. It will most likely be my friend Alvin. I will check his schedule and get him access.

It is on for the 29th, i will have Alvin or someone else if he cannot do it meet up. Soon as I lock whoever it is i will get you guys contact info to one another.




Thank You

Frank Serafine
Prodigy Customs
Pro Touring Specialist
www.ProdigyCustoms.com
407 832 1752 Direct line


-------- Original Message --------
Subject: Re: picking up my Camaro
From: George <[email protected]>
Date: Wed, November 20, 2013 8:51 pm
To: "<[email protected]>" <[email protected]>

Frank,

The U-Haul and car carrier are now reserved.

-George

Sent from my iPad

This email is from me on Nov 27,2013:

Frank,

Trying again to get solid comms with you. We are coming up on 48 hours from when I am scheduled to board a flight to Orlando with a u-haul reserved for a one-way trip back to Maryland and I have no solid point of contact in Orlando, nor a location of my car.

I need verbal confirmation and phone numbers of who I am meeting and the location where my Camaro is currently located. I will not board a flight to Orlando without verbal confirmation from whomever I am meeting, whether that is you or your friend, I need to talk with the person to confirm that there is someone there who I will be linking up with.

I need this done no later than tomorrow early afternoon.

Call me. 410-xxx-xxxx

-George

Frank replies to me on Nov 28, 2913 at 1228pm here is his email and my reply:

Frank,
Have your friend contact me. 410-xxx-xxxx

Sent from my iPad

On Nov 28, 2013, at 12:24 PM, <[email protected]> wrote:

I will not make it back so I am finding a flat bed that can pick it up tomorrow before storage closes and meet you somewhere Sat morning. Soon as I work that out tomorrow I will have you two swap information. Believe me, I want it done as much as you as I cannot pay the storage for another month coming up on the 1st

I will make it happen



Thank You

Frank Serafine
Prodigy Customs
Pro Touring Specialist
www.ProdigyCustoms.com
407 832 1752 Direct line