Did exactly what you told me!

My dealer told me the opposite. The cool feature that Kenwood Excelon has is the ability to update the receiver. Software updates are a cool feature that has been shown in home equipment as well. My Denon AVR-5308 has this feature and saved me from buying new receivers. The software updates is advantage because of smartphone updates. While Alpine you have to update the entire Chinese made head unit.

Also, if you have an ISIS system, then ISIS can be updated as well. I originally bought my ISIS setup in 2010 from a group purchase. I just got mine back from ISIS and they updated mine to the latest specs for ISIS Intouch.

Jeff

yes it is nice that they can be upgraded, but they often quit working and lockup for no reason. Its fine if everything is working like its supposed and you want to do a software upgrade, but when the thing quits working as it should and you have to make a special trip back to your dealer to get it fixed, it is a pain both to the customer, because they don't know whats going on and its a pain to the dealer because we generally have to stop everything we are working on and fix it when the customer comes by. Then you look up the software upgrade and it will say it fixes this and improves that. well they should of figured that out before they shipped it.

So, if Customer A has a new Iphone 5S with IOS7, but he bought the head unit in the Spring before the new version IOS7 was shipped in the Fall. Then how is the company going to fix something like that? I am sure later on as Kenwood updates their head units to 4G LTE, then you see automatically updates from the cloud.

Almost all the components on your PC is firmware upgradeable. For example a DVD burner will have firmware updates or a monitor will have driver updates. It be nice if everything worked as manufactured, but there is too many devices and media on the market.