Thanks for chiming in and giving those who have purchased your product an opportunity to make it right. With that being said, do you care to expand on the QC or manufacturing process FR uses?

It's amazing how word gets around when a buzz is started on a forum about how bad a manufacturer is. Then suddenly a spokesman joins to clear up the mess they could have already fixed by doing the right thing in the beginning when said customer called and wanted good customer service. Once this issue is muted and goes away, FRJohn probably won't post anymore. :brix: :brix: But, I will say, at least we hope they make this right.

:popcorn2:

Honestly i did want to post this but i figured since we were at this point i should. I have my car in the home stretch so i had my tuner come and put a street tune in my friends shop. Car was running no leaks everything was double checked because i wanted a street tune iam not into dyno #s. So he proceed to tune the car for an hour or so and i her a pop and fulid hitting the floor and a yell! What happened was the seal on the steering shaft on rack blew out, inturn makeing the steering wheel cut right pinning my guys arm that was through the steering wheel against the dash! He shouldn't of had his arm in the wheel and thankfully hit was extremely bruised and not broken which i could of swore when he hopped out. What scares me is that we could of been in the street driving when this happened and it would of been much worse! I proceeded to contact flaming river and they wanted to know nothing about it, they dont even rebuild my style rack. I wonder why, so they tell me my cradle is not compatible with there new racks. So they tell me i have to get a hole new setup for 2k ( iam goin with a manual rack, iam too worried about this happening again). I was hoping they would step up in some way by offering some sort of explanation, help or even a discount to keep me as a customer.
Maybe iam old school but this is not the way things are supposed to work. Iam still looking for options or answers.
Thanks

Was that the first time the car had been running? Had it been driven before that with the new power steering setup?

Sounds like the power steering hoses were reversed. Ask me how I know..

It had been used before it wasn't used for maybe 6 months only used on my car

Really!? You had it happen?

When you reverse the high pressure and low pressure input into the rack, it will pop out the input shaft seal and the steering wheel will do funny things.

common mistake