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-   -   hello from True Forged wheels (https://www.lateral-g.net/forums/showthread.php?t=40167)

Rick D 09-24-2013 07:36 PM

Well that sucks!!

I guess at this point wouldn't it be easier to just get the center redone yourself?? I know you are out the org money but I sure wouldn't let them try it again :shakehead: and I'm sure they wouldn't do anything for you anyway? Just have them glass beaded and hen paint them yourself or your painter do it but I know I could do a better job with my eyes closed!!

Stovebolter 09-24-2013 08:12 PM

Honestly Rick, my son has only sprayed three cars as of today and his full paint jobs look better than these centers. That's in a dirty shop without a down draft/up draft booth.

Stovebolter 09-25-2013 07:40 PM

Rick, they just offered to refund me the finish work, but I would have to have them finished locally. Problem I have with that is if I have someone bead blast them, and they mess up the machine work on the center, it becomes my problem entirely. I paid for a new set of wheels and was told one of the perks was I could choose my finish (custom colors) for an additional price, which has been paid in full.

I did verify the center bore has been machined correctly this time around. So I just have a crappy finish.

I explained to Mike that in my opinion, if I were the owner, with a customer with so many mistakes made on thier order, I would start from scratch at my expense, make a new set of wheels to spec. I would personally supervise the entire process of this order. I would refund the customer the expense of mounting, balancing, and the removal of tires. There is no way the customer would have to disassemble and reassemble the centers. The customer paid for new wheels. They should get new wheels with good run out, proper machining, and a nice, clean, even finish. And the paint on the custom etched center caps would match the wheels. Then I would send at my expense a RMA from FedEx for the original faulty wheels. My customer would not be out any more time.

I was even promised new hardware but never got it. Still dont have center caps. Im very tired of the promises. I just want my product or a full refund including cost of mounting, balancing, and tire removal.

I just don't know anymore. Im still trying to process all of this madness.

camcojb 09-25-2013 08:05 PM

Poor quality from a company that I've heard does very nice work normally. No idea how that passed quality control.

Enzo Damico 09-26-2013 04:19 AM

Wow,came close to ordering a set a chicanes for my camaro.18 weeks is crazy!

Stovebolter 09-26-2013 04:49 AM

Unfortunately it will be much more than 18 weeks now. I still don't have a usable product.

Vortech404 09-26-2013 07:34 AM

Damn that stinks!

Personally I would just want my money back. Just letting those wheels
leave the factory looking like that shows they don't take pride in their work.
I bet you could order some Forgelines and get them quicker than it takes them to fix their mess.

Good luck
John

Stovebolter 09-26-2013 01:47 PM

The real question is.......will these guys redeem themselves and bring back thier good name or continue beating this dead horse. :beathorse

My wife said Im too patient. I told her that is a quality she should be happy I have. Lol.

qnitro 09-26-2013 02:15 PM

Its funny how all the sudden you dont hear or see a reply back to your thread from them.. Forgeline and Rushforth are the best out there.. After your experience I would steer clear

Enzo Damico 09-26-2013 02:53 PM

Zak from boze Forged Hell of a nice guy,order wheel from him 2weeks ago,and asked if possible to get them done in two weeks for a SCCA event coming up,got the call tonight they will ship tomorrow.Those are the people I like to give return bussiness too.For Truforged to do that is BS! My bussiness that I do,if some one complaines I will give them the kitchen sink if I have to,Bad karma spreads a lot faster these days.So hopefully they will resolve or refund something back.I sure this post will make someone stay away,they fore they will loose more in the end.


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