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-   -   vendor not delivering parts (https://www.lateral-g.net/forums/showthread.php?t=30831)

DriverzInc 02-28-2011 03:56 PM

Sounds like a good thing ended up coming out of all of this, the guy finally got in touch with the vendor, and that the guy is getting, or received his parts. :lateral:

novanutcase 02-28-2011 05:48 PM

As I posted on PT...

"The way I see it....

OP paid vendor for part. His job is done.

Vendor had order in hand with delivery date

Once that date passed VENDOR has the responsibility of contacting customer to let him know that parts will be late. That is my definition of proper customer service.

WHY does the customer need to be doing the customer servicing that the vendor should be doing?

We all get busy in our workdays but if you wait 8 MONTHS to deliver a part without communicating with your customer, regardless of whether your customer tried to contact you or not, you deserve to be bashed...

JMO

Vendor rating system is sorely needed not only on this site but ANY site that has vendors that support them. Mr.V is right on track.....

Again, JMO....."


John

Southrod 03-02-2011 01:46 PM

Quote:

Originally Posted by DriverzInc (Post 335342)
Sounds like a good thing ended up coming out of all of this, the guy finally got in touch with the vendor, and that the guy is getting, or received his parts. :lateral:

PITY I CANT RECIEVE MY PARTS JON.?

ErikLS2 03-02-2011 02:43 PM

Given the type of excuses heard from the vendor, I suspect a recent experience I had was with the same vendor (obvoiusly, can't be sure). I ordered, from one of his dealers and a site sponsor, a Rick's fuel tank mid Sept 2010 that I didn't need right away but was on sale. I waited a couple months, called the vendor and was told "Rick's is just waiting on a couple parts from a supplier and it will ship out". I waited a few more weeks and got suspicious so I called Rick's myself. He looked me up and didn't have any record of an order being placed in my name and this is now late December. He told me he would get it right out, I told him no rush, he told me he'd have it for me after the first of the year and a couple weeks into Jan it shows up.

KSBRKTRACER 03-02-2011 03:34 PM

This is the problem I see with all of this.....at least for me. I am getting ready to buy some parts and I planned on buying from vendors who support this sight ....... Now ......Not knowing who this vendors was...... all vendors on this sight may lose out on my business ....... I cannot afford to buy the parts I need for my car twice .... I plan on having one of my cars at DragWeek this year, I have requested vacation for that specific time and cant afford to not have my car done ...... I'm 48 years old and I'm tired of being a spectator ...... So I may be forced to rethink who I will buy my parts from .......I hope you can see my dilema ....
I for one am for a rating system .....!!! Thanks for letting me put my .02 in on the subject . And I'm glad is working out for the OP

speedshftr 03-02-2011 04:03 PM

what a mess.i learned a while ago it doesnt pay to bring your vender problems to the board.i had bought a part and it came damaged.the vendor sent another and the same thing.after that he decided not to sell me another citing shipping problems.i posted on the board and bam i was the bad guy.:rolleyes:
so when i ordered my glass and it came wrong i had to send it back and after a month i still had nothing.i finally got ahold of vendor thrue pm and he got my glass out.
next up was my wheels was told 4 weeks.ten weeks later still no wheels and i paid in full upon ordering.

i didnt post anything about it cause the board seems to jump negativley on someone if they have a complaint.

the best ever vender to me is belairbobs.he is great with prices shipping and keeping you informed.

the op is doing our community a huge disservice by not naming vendor.my bet is vendor gave extra parts or money back for keeping it on the low down

awr68 03-02-2011 06:11 PM

Quote:

Originally Posted by KSBRKTRACER (Post 335926)
This is the problem I see with all of this.....at least for me. I am getting ready to buy some parts and I planned on buying from vendors who support this sight ....... Now ......Not knowing who this vendors was...... all vendors on this sight may lose out on my business ....... I cannot afford to buy the parts I need for my car twice .... I plan on having one of my cars at DragWeek this year, I have requested vacation for that specific time and cant afford to not have my car done ...... I'm 48 years old and I'm tired of being a spectator ...... So I may be forced to rethink who I will buy my parts from .......I hope you can see my dilema ....
I for one am for a rating system .....!!! Thanks for letting me put my .02 in on the subject . And I'm glad is working out for the OP

Tommy, all I can say is I've had excellent service with Mike @ Muscle Rodz.

dhutton 03-02-2011 06:22 PM

Quote:

Originally Posted by awr68 (Post 335988)
Tommy, all I can say is I've had excellent service with Mike @ Muscle Rodz.

X2. Mike is a great guy to deal with.

Don

KSBRKTRACER 03-02-2011 07:01 PM

Quote:

Originally Posted by dhutton (Post 335994)
X2. Mike is a great guy to deal with.

Don

Quote:

Originally Posted by awr68 (Post 335988)
Tommy, all I can say is I've had excellent service with Mike @ Muscle Rodz.

For what it is worth ....... I called Mike about some of the parts I need today after my Post . He will be getting my business and the other thing is he is fairly close to me and I can go and pick up needed items in person.
Thanks for the recomendation guys ...... Mike seemed very helpful on the phone .

Sorry for the thread hi-jack

fleetus macmullitz 03-02-2011 07:33 PM

Quote:

Originally Posted by KSBRKTRACER (Post 336010)
For what it is worth ....... I called Mike about some of the parts I need today after my Post . He will be getting my business and the other thing is he is fairly close to me and I can go and pick up needed items in person.
Thanks for the recomendation guys ...... Mike seemed very helpful on the phone .

Sorry for the thread hi-jack

Nice to see some more good coming out of this.

I plan to contact a number of people on this site that are using the parts I want, and see if they'll give me some feedback on their dealings with the vendor and also how well the parts are working.


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