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-   -   vendor not delivering parts (https://www.lateral-g.net/forums/showthread.php?t=30831)

Stuart Adams 03-02-2011 06:37 PM

Quote:

Originally Posted by KSBRKTRACER (Post 335926)
This is the problem I see with all of this.....at least for me. I am getting ready to buy some parts and I planned on buying from vendors who support this sight ....... Now ......Not knowing who this vendors was...... all vendors on this sight may lose out on my business ....... I cannot afford to buy the parts I need for my car twice .... I plan on having one of my cars at DragWeek this year, I have requested vacation for that specific time and cant afford to not have my car done ...... I'm 48 years old and I'm tired of being a spectator ...... So I may be forced to rethink who I will buy my parts from .......I hope you can see my dilema ....
I for one am for a rating system .....!!! Thanks for letting me put my .02 in on the subject . And I'm glad is working out for the OP

Call DSE, its a no brainer. No BS there.

nvr2fst 03-02-2011 07:33 PM

Quote:

Originally Posted by Stuart Adams (Post 336030)
Call DSE, its a no brainer. No BS there.

Agreed Stuart, I have never heard, not even a peep, about bad dealings with DSE:thumbsup:


For those of you that posted just recently on some of your mishaps. Heres another to add to the list; Ordered an AME front clip for one of my camaros couple years back through a vendor. At the time it was one of those group deals. Time past and past (you get the picture) so I figured maybe I might be able to change something since it may not be in production. Contacted Kevin at AME to discuss some mandral bends and he mentions he has no record of my order or orders from the vendor. Go to find out the vendor was waiting on more individuals for the group buy and the order was not filled up yet. AME was no way to blame and Kevin told me personally how long it takes once they recieve docs. or approved drawings/specs from customer. I give them a thumbs up also.
In brief, which I mentioned it elsewhere I would rather deal with the manufacturers themselves on getting my parts. No second party BS unless your totally comfortable with that vendor on past dealings.

Stuart Adams 03-03-2011 04:55 AM

This BS has been going on way too long. I'm hoping that this discussion will put an end to the posibility of getting burned real bad by a person between the vendor and customer.

Just call the vendor, explain your project, etc. I'll bet they will work directly with you and get you good prices and be able to provide one on one service.

I have seen people get burned real bad in the construction business. Contractors paying bills with your money for the project before yours and so on. Never ends well.

Don't do it. Hope you guys are all doing well.

DOOM 03-03-2011 05:35 AM

Frank at GP/Prodigy will help you he's a great guy to deal with . Just about everything for my car has been purchased from this site with not one bit of trouble.

Beegs 03-03-2011 05:53 AM

Quote:

Originally Posted by Stuart Adams (Post 336107)

I have seen people get burned real bad in the construction business. Contractors paying bills with your money for the project before yours and so on. Never ends well.

Ponzi

ModernMuseum 03-03-2011 07:41 AM

Quote:

Originally Posted by moparnut (Post 335214)
Problems with vendors happen more than most think. I have been building cars for 20 years and still cannot believe the lack of ethics from companies. I have vendors promise parts all the time, but of course they are always late or even wrong. Then I have to work 80 hours a week, once I get parts, so the customer can get their car on time.

Last week I called 4 places wanting a price on some parts, telling them I was ready to buy parts THAT DAY-$4000 worth. I had only one vendor call me back-so I ordered with him right then. When the others called me days later, I told them I wasn't waiting all week for them!

Customer service is pretty much dead nowadays. I think the bigger companies just do NOT care because someone else will spend money with them.

This may be true, except in the case of one large company, and that is Detroit Speed. I've never seen better customer service than what this company offers. Never.

Tiger 03-03-2011 08:54 AM

Proud to be a member of this site.
 
Quote:

Originally Posted by XcYZ (Post 334528)
Since the vendor won't respond to your e-mails or other attempts to talk to them, who is it?

Lets get some resolution and find out if it's a supply side issue or something else.

Scott
I dont post much nor have I read all eight pages but I have to say that this response made me proud to be a member of this community.
Thats a guy backing up his boyz!
reg André

DRJDVM's '69 03-03-2011 03:40 PM

DSE is fantastic.... But you can't buy everything throughout them.... Especially if you aren't building a camaro or nova

JKnight 03-03-2011 03:49 PM

Quote:

Originally Posted by ModernMuseum (Post 336138)
This may be true, except in the case of one large company, and that is Detroit Speed. I've never seen better customer service than what this company offers. Never.

This is very true. I placed an order online for a left side shock plate because I was going from non-staggered to staggered. I got a call from a sales rep the next day verifying that I meant to only order one shock plate. I confirmed that I did, but was really impressed by the fact that someone was looking over the orders, thinking about them critically, then taking the initiative to make a confirmation call. That kind of service (not to mention quality of parts) makes their prices seem downright justified.

68elcamino 03-04-2011 08:45 AM

Scott,
Great job of handling the original post. This site rules.


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