No insult but. you are obviously not a business person. One of the cardinal rules of business and dealing with people is "It's more important to be effective than being right".

Have you every heard the two two rules for customer service?

Rule #1: The customer is always right.
Rule #2: If you don't believe this, go back and read rule # 1.

For Tyler to ask for the parts back, might give him a feeling of righteous indigenous but that attitude is business suicide!

Wow. My post was heavily edited by the moderators here after I requested it be left up as it was.

I had much more to say, people to respond to, things that needed clearing up, but that is obviously not going to happen while the powers that be decide who gets free speech, for how long, and by which side they see as more justified.

As far as this issue between Steve Norton and myself, he already agreed to a resolution on Wednesday, and now he decides to change his mind.

This is why I find these type of exchanges bullsh*t. It doesn't matter what I do to fix the issue, I get ****ed. Using a 3rd party website for a primary form of communication to get a hold of a company is not the way to handle issues. DIRECT contact with us through OUR site, email or phone should be how you resolve this in the future. If AFTER you go through those channels you get no response, then the forums are useful. Steve decided to do it the other way around. He chose not to contact us directly, he did not email me, he did not call my company, he PM'd me on a board that I had no access to at the time he was seeking an answer. I did have access to my email and my phone calls, but they were not used. You can liken this to be similar to this situation:

You have an issue with you new iPhone you purchased at the Apple Store. When you want to inquire about why it didn't have the charger in the box, you go to Best Buy and ask them about it. When Apple don't respond, you tell everyone inside BestBuy that the Apple Store sucks, when they have no idea you even had an issue.

Steve-

You agreed to a resolution already; I'm honoring it. You've made your case and I listened, contacted you, offered as many ways as I could think of to make you happy and it's never enough. The deal we made will stand. I'm not going to do any thing more for you. You've already told me you modified your spindles, and purchasing a different set on PT.com is not a return of the product I sent you.

You had that opportunity, passed it up and made a choice. Live with it like I get to.

Tyler

You seem a bit upset

Tyler,

your post was edited because of a couple things you spoke about that had nothing to do with this thread. One of these would have opened up a pissing match between you and another vendor. If you notice, his comments were also edited out, so it's not like we were taking sides, just trying to avoid a slingfest on the site.

The second thing edited was a slam against this site and the management and members. You do that again here with the above comments. We try to be fair but you cannot make everyone happy. I would think you being in business would understand that.

Jody

Jody-

I did not slam Lateral-G in my unedited post. I said that I was going to cease my sponsorship of the board since I was not serving the members to the standards I and this site hold vendors to. I am not in a position to be on here often enough to squash an issue like this when it comes up. This post went 5 days before I even was made aware of it, so when it comes to making the members happy, I'm not being successful.

Regarding the off topic edit-

They were allowed to say what they wanted, took it off topic in the first place, and it was left up for DAYS while thousands of people viewed it. I respond to it and that gets my post edited, the thread moved, and the resolution of the matter undetermined. You wanted to be fair and just; where was the removal of that stuff initially? Only when I call a spade a spade do you decide to take action because you know that it will cause you headaches trying to clean it up via PM.

Like I told Scott- what you allow for one should be allowed for all. You let Fesler bitch about me in a thread that has nothing to do with him and me, you should at least let me respond in kind.

Tyler

we were waiting on you to respond to the original poster, so the thread stayed open. The comments directed at you could have been removed, that may have been a mistake on our part. Your response to that (although funny) was way beyond his, so it had to be edited. By then the whole thread was going off track, so it was moved until we decided what to do with it. Your comments on not sponsoring the site were seen as a slam in my opinion, as well as every other moderator who read them. You may not have intended that, but that's how it came across. The last comments I referred to was obviously your opinion of how we moderate and run the site, and you're entitled to them. If we edit one guys side in a thread we're "taking sides". If we close a thread that gets heated or off track, we're "hiding the truth or protecting someone". If a thread gets deleted people are upset that the info isn't around for all to see. You can't win as a moderator. The members don't always see everything that has been posted in a thread, or don't know about the discussions behind the scenes. Any time something is moderated it's (in our opinion) for the good of the site or to keep things in line with how Scott wants things done. We try to be impartial and to protect members and vendors alike, but there will be times when it appears differently, that's just the way things happen.

Jody

Jody-

I am fully aware of not being able to make everyone happy. This thread is a prime example of that. You've heard my issue, you and Scott both have responded to it and I appreciate the effort; I am of course going to have a different view on it than you will. My idea of fair would have been to let his post stand, and let mine go unedited for the same amount of time his was allowed to.

I do understand why it won't, but that's how I would have liked it to go down.

Tyler

Now that everyone has had there say, nothing more productive is going to come of this thread.