thx for calling back
 

sorry, fed up cancelled order

they are real just busy putting out parts. You will get your parts dont worry

LOL...here we go again.

:faint:

Don't worry, I'm sure it will all be fine...Pascual is good people!

NO need to worry about it. Pasqual is a top notch in my book. Now only if he will stock the the chevelle parts.:willy:

so everyone its been 5 weeks and still no interior, i talked to pasqual and he said more like two more weeks for a total of 7 and not inluding the shipping time? he didnt seem to concerned on losing an order so im moving on. please let this be a lesson to everyone on this forum that the vendors here arent real companies concerned with their customers , only with their products that they cant ship!

So instead of waiting two more weeks for what u wanted, you are going to start over with someone else!

yes, i wouldnt give my money to them now they might make nice parts but they know nothing about being a good business person. there's other customer interiors out there.too bad they lost a $4000.oo order

I'd understand your attitude if we were talking about a high volume part that was readily available from lots of sources, but we're not.

I feel extremely fortunate that there are business men and women out there who support our hobby by turning out some simply incredible parts for these old cars. Most businesses fail - and businesses producing aftermarket parts for niche cars are probably right at the top of the list. For my part (as long as I wasn't at risk for losing my hard earned $), I'd prefer to support such a business rather than bad mouth them and send my money somewhere else.

In the last year or so we've lost (I think) 21st Century Street Machine and Lateral Dynamics and ATS has had to scale back their operations significantly. Those are folks who sold some of the best parts out there.

Very few of us have an issue with waiting multiple calendar quarters for a car to be painted, but complain when a custom part (and I'd characterize all of Marquez's stuff as custom) takes 7 weeks.

I've been slowly working on my project car, doing most of the work on it myself, for a couple of years now. I'm planning a Marquez headliner, package shelf tray and door panels. If they take 7 weeks or even 12 weeks to get them done and ready for pickup, I'll count myself lucky, because I'll be getting parts I simply can't get anywhere else.

To each his own, I guess.

Thats a tall statement about the vendors on our site! We have some great vendors on here that go above and beyond what they need to do . Even if you do'nt buy from them!. I understand your frustration I'm going through it myself . But trust me, the wait is worth it for quality items such as Marquez. Pasquel won't do you wrong!!! :cheers:

You know that going into the deal in my opinion. If you're in a hurry for anything in this hobby, your in trouble or going to pay a hefty premium.

I agree. Heck two weeks is nothing when it comes to building a car! I think bashing someone over two weeks is a little petty myself, oh well. Especially when it sounds like he paid no money up front.

i really dont want to bash marquez since i have no idea what the quality is like and never will.

Marquez Design
 

Good things come to those who wait! :yes:

I'd highly recommend you reconsider! :thumbsup:

You'll only be disappointed if you don't...

No, the whole point of starting this thread was to bash them. I understand your fustration on waiting and not wanting to. That is your right as a customer.

I know first hand he was not completely satisfied with the product and wanted to make sure the fit and finish were to his satisfaction. That is his right as a buisness owner.

If your car is waiting on an interior and is holding up your build then I understand you needing to move on but if you can wait I suggest you do so as you will not be disappointed.

you do realize that even if i waited the 2 weeks( what pasqual said) and i dont believe him, i still have to get the panels upholstered,drill holes for vents, uh maybe 2-3-4 weeks or more there? by the time i get the car ready i can weld a snow plow on it? try calling them, their phone is horrible, they dont email anyone back from their web site? go figure? i got my flush mount glass quicker!

Contrary to what you posted just a little while ago - it seems that all you are interested in doing is bashing them. That's your decision and thankfully (for everybody it would appear) you have decided to move on to another option. Again, that's your choice and you are free to make it.

However, in terms of a pro-touring build, nothing happens overnight and everything takes time, money and work. The fact that Pascual is not prepared to send off a part that is less than 100% says (to me) more about his being "a real company" than anything else. I for one have always been happy with the parts that Marquez has made have never for one minute regretted the time they took to arrive.

I understand wanting instant gratification and respect your decision to explore other options when you can't have it, but it's no reason to bash this or any other vendor.

Sounds like to me I can get an interior kit in two weeks because some guy thicks Rome was built in a day. SWEET.

If waiting 2 weeks for any part is going to put you behind 2 more weeks, you should have started looking 4 weeks before the car even went to paint.

What is the saying? "Poor planning on your part does not constitute an emergency on mine."

Everything in building cars takes twice as long and twice as much money as first expected. If you don't believe it, you have not built one.

:D :D :D :D :D

Only twice? Boy I'm really doing something wrong. :lol:

I have to say there sure is alot of bitching when it comes to Marquez. They are dropping the ball somewhere. It seems to be communication. I know that if I decided to buy a Marquez part it may take a while. I'll make the decision to wait before they swipe my card. In the information age where people expect quick answers, not responding to emails and phone calls is going to cost you money. I'd rather hear it's going to be 4 weeks than hear nothing. The parts are killer and seem to be worth the wait. I have to admit that when someone has my money and I can't contact them it really pisses me off as well. It all comes down to what was promised in the first place.

i agree, but in this case Im pretty sure marquez does NOT charge ya till its being sent out for sure.

I was always told, Understate and Oversupply, not Overstate and Under supply. Simply be up front and don't promise what you can't deliver. I agree this seems to have turned into a bash, but I hate to be told one thing and be let down, be real about delivery times and stick to them or at least let the person no what's happening, communication, communication :)

Greg

These Marquez not answering the phone and email threads come up all the time.... I tell ya, their products are great and all, but if any of you unconditional supporters actually run a business yourselves, I am surprised you don't have an issue with the communication issues. I wouldn't tolerate I will tell you that.

Vegas69 pretty much nailed it.

I mean, seriously... pay someone $10-12/hr to answer phones and take messages.

I think this is good wake up call for every vendor who wants to stay in business. Vendors are here for us - not vise versa.

I agree with this. I ordered tail light lenses a while back, took about 3 days to get someone to answer the phone. I left messages saying I wanted to buy something. When I did get to speak to someone, they said the parts were in stock and would ship out in a day or two. 2.5 weeks later I was calling to find out what was going on and even started a thread on here! They better watch out, Fesler is going to eat their lunch with his parts. Seeing this issue with other companies and being in the industrial business, I have thought about getting into the parts business. I have a warehouse and the personnel to answer phones, with a real shipping and receiving department. We take phone and internet orders daily. Crap, UPS guy comes every morning for deliveries and every afternoon for pickups....I know AUTOCAD.....anybody got a CNC machine laying around???

Darren

give me a break
 

:fire: It seems like some have lost touch with reality. Anyone with an account can come on here and say what ever they like about anyone else and the perception is that it is true. (Hell, I bet a third of the people don’t even have a car) They can start a thread with a title like the one here with an obvious agenda. Know one is out any money on this deal except the vendor. (If this is even a true story, and is it the whole story) Reality is, that I or anyone else can call during business hours and talk to someone. Reality is, that the parts are bad a$$ and if they are not spot on they don’t go out the door. I am sure if Marquez posted up the half of the stories of conversations he has had with people (including people on this site) on the phone there would be a completely different perception. But he is busy trying to run a business. So I would chill out. My .2

Just for clarity the OP wasn't looking for a 2 week turn around he was questioning the validity the the "Just two more weeks statement made by the vendor" This after already waiting 5 weeks. Which my math says 7 weeks for raw materials... Umm where I live Good bye Summer...

So perhaps The issue is the vendor is not being forthcoming with his turn around times. From other posts it appears in fact they are stretching the truth in regards to what they have in inventory.

Frankly I see this as an opportunity for the Vendor and an interested party to get together to meld a good product with an investment in customer service and inventory. To me the vendor needs a business partner while his parts still have a good rep. If the customer service continues to get a bad Rap it wont matter how good their stuff is... :cheers:

I created an account at Marquez Design at about 7pm on a Saturday and immediately asked by email if they had installation instructions for their door panels and headliner. I received a reply on Wednesday, which had instructions for the headliner typed out in the email and instructions for the door panels as an attachment.

Of all the things a vendor can do, refusing to ship product that isn't up to his standards seems to me to be a highly desirable characteristic rather than a cause for complaint.

I don't know Marquez, have never been to his shop and don't yet have any of his products - but what strikes me is that I don't see threads complaining about the fit, finish or quality of his parts. To the contrary, those who have them seem more than satisfied.

Nor has there been a complaint about a credit card being charged before product is shipped, one of my personal pet peeves. There haven't been, that I can recall, complaints about bad after the sale service.

The complaint is that his shop can be hard to get hold of, product shipments have been delayed and there's no pro-active effort to reach customers when product is delayed.

In a hobby where I can get wonderful customer service and virtually immediate delivery of products that don't fit, don't work as advertised or are disappointing in overall quality (think most sheet metal and interior panels), I'll happily settle for Marquez's "faults."

Sure, it would be nice to have better customer service, but if I have to choose between spectacular customer service and mediocre parts, or spectacular parts and mediocre customer service, I'll choose good parts every time.

The only possible effect I can see from threads like this is an attempt to drive business away from Marquez and to put another vendor of "one off" parts for our cars out of business. That's not the direction in which I want to go.

As a business owner myself I want to know if my customers are upset for any reason. Quality is measured in many ways not just on the product fit and function. Its business 101. Deliver on time with quality and as quoted, period. Anything less in unacceptable. I don't see any vendor bashing going on here. Additionally the biggest motivator for small businesses in particular is a hit to their bottomline. Sometimes it takes a village to send the right message. Personally I have no experience with the vendor is question My opinions are not vendor specific but are general business best practices that apply to all vendors:cheers:

please dont argue about this problem i had with marquez. i started the post to find out if anyone else has had these issues.( it looks like 50%) marquez has made no attempt to communicate with me their customer. me the customer has tried many times to communicate with them (email, phone, lateral g pm's). i own several companies (one is public) and if i found out i lost an order because of a communication issue i'd be upset. this is not my first build and i know material can take time. i am a member of this site to gather information that keeps me up to date on technology and to apply the information to my builds. i have purchased thousands of dollars from vendors on this site and others.(engines /transmissions ect.) the real problem is the vendor advertising their product and its not really ready for sale.

Then title it has anyone had issues. You started it for an obvious reason. Did'nt you talk to Marquez on the phone yesterday I own 100 companies and 10 are public :rofl: Are you kidding me with this guy:rofl:

why is it that everytime somebody post a negative comment about Marquez and customer service the same 10 guys pile on and try to make it the customers fault? It just seems to me that if Marquez was as concerned about their customer service issues as you guys are in defending them, these posts would stop popping up.

Then title it has anyone had issues. You started it for an obvious reason. Did'nt you talk to Marquez on the phone yesterday I own 100 companies and 10 are public Are you kidding me with this guy
i cant change the title on the post, its several companies and one is public.

Some of you know the owners of Marquez and your taking this issue personally.
Someone just posted the names of two or three businesses that recently folded. Taking those closures and this crappy economy into consideration, how does the customer even know if Marquez is still liquid if they don't communicate? The lack of telephone calls, emails or stamp letter can really make a customer nervous.

If a customer waits faithfully 2/3rds of the summer for parts to only find out that Marquez Design has financial distress and the parts cannot be delivered.... What will you all say then?

If you sell goods or services to the public and you fail to communicate with your customers, your company will face the chopping block, sooner rather than later.

I'm not saying the post title was correct or that Marquez didn't have a reason for not communicating. whatever the situation, there's no excuse not to pick up the phone and call your customer.
A simple phone call can smooth over even the latest delivery date, as long as communication exists between the two parties.

My guess, this post and the others will effect his business.


Rich

Well said....you touched on all points.

7 weeks waiting for some good parts is worth the wait i think. I ordered some parts from a company(not Marquez) before SEMA 08 and are still waiting on the last parts of that order. Have also waited over a year for some parts from one of Lateral-g advertisers.

I looked at the Marquez parts at SEMA and they looked sweet!

I'm positive that this statement is incorrect. At least in regards to online orders.

I placed my order on 4/2 and was billed on 4/2. On 5/6 I received an email update stating parts should ship mid week of the following week. On 6/12 I received the parts. On 6/22 I received a confirmation of delivery email. :lol:

The quality of the parts is great while the quality of the website ordering system/communication of the business owners is not so great.

What I want to know is if I order a interior kit for my 68 maro will my card be charged when I place the order or when they ship?

Call them and ask.