how would you guys feel about the way this went down
 

i ordered the flush cowl from anvil for my 68 camaro.i was very exited to get this item on my car.i paid by credit card and about a week later the box was found sitting on my porch .the box looked a little funny in one spot but i didnt think much of it.later that evening when i oped it i saw rite away the cowl was cracked on the edge.i contacted them and they asked for pictures.they looked at pics and said they would send a new one out and shipper will pick up the old one.
great rite? wrong next week another box showed up.this cowl panel had very minor weave divots in a few spots and the edge was chipped and cracked.you could feel the crack with your nail.and if i really wanted to get picky the clear was scratched but very minor.well pics were sent again and they said they new how to repair it ect.i told them i paid good money for the part and dont think i should have to repair a brand new item.next email to me was a new one is on its way monday morning.
now todays email was they /I spoke with Matt about the cowl panel. I think that because we have failed to meet your standards that we will go ahead and refund you the entire amount with shipping.im very upset over this ordeal.i find it hard to belive they cant ship me an undamaged cowl.here is a quote from there blemished parts sale.i did not buy blemished remember[Here is an example of the clear coat, scratches, and weave imprefections found in these parts. This is a small sample, but they typically all will be similar to these examples. These are tiny imperfections to most people, but they are not up to par of the quality we are known to offer.]i really wantedto have this high tech part on my car but i know its not gonna happen.here are a few pictures of the stuff/i need to down size them
http://img.photobucket.com/albums/v4...rich/003-1.jpg

Wow, I'm not sure what to say. It sounds like they really tried their best to take care of you. Sounds like the carrier or the packaging got messed up somehow. I find it hard to imagine Anvil trying to get one over on someone.

Wait- Let me get this straight-

UPS damages 2 of our shipments and we offer a full refund and you are unhappy? What would you like us to do? We don't have a cowl left that will meet your high standards (or ours) even though you told me it was going to be painted. I did what I thought was the best thing for you- a refund in full immediately.

You can now go the other direction you stated to me in your email about filling in the factory panel and using it. If I had a smooth cowl that I thought UPS wouldn't destroy by the time it got there and wouldn't have any blemish at all (impossible) I would have sent it yesterday morning. After looking through what we have left in that model (smooth cowl, vent/recess delete) I determined that you would have been unhappy again.

Tyler

they did say they would make me happy with any way i choose it to go down.as of the 2nd to last email from them the new one was on its way,then today they said they will refund me.im guessing they cant send a part to me and be confident it will arrive safely.the first part arrived on glorified tissue paper.i asked them to bubble wrap the next one.it was and had a foam type stuff on edges.which leads me to think it left the factory that way.im painting mine so the weave divots were not really a big deal.its just the chips and cracks that im not going to live with.im not haveing the car painted only for something like this to come back down the road.i guess me body man will have to fab my old cowl up.i really meant well and wanted to run this state of the art part on my car but ive been told this will not happen.i need to get the other pics up

I'm with Tyler on this.

Anvil is out two cowl hoods - damaged in shipment to you. You are out nothing. What exactly is your complaint?

tyler you did try to help but in the end i would of rather had a non defective part then the money back.i guess it wasnt meant to be.i do like your stuff but you not being able to get a semi fragile part across the country is a problem.put your self in my shoes for a moment.i guess it will be for the best if i use the steel part.i really wanted to be one of the guys running the anvil carbon but its just not gonna happen
i guess thanks for trying

mkelcy
they are not out 2 cowl hoods/they shipped me 2 damaged cowl covers.they are here to be picked up at anytime by ups or fed ex.they are of no use to me damaged.money is not that easy these days and for a few hundred bucks i thought i was getting quality stuff.

Its too bad that things didnt go right for you on this purchase.... but

IMHO, you should not have posted this thread, unless your goal was to bash Anvil. They have tried to correct the issues and have refunded all of your investment. The problems should have been kept on a personal level(email, phone, PM). I think this thread should be removed.

thank you. lock it down.
rick k

no bash.im just upset i was told yesterday its on its way and now its not.also the second cowl left the factory damaged.there was no way that chip got chipped thrue there edge packing.has anyone else goten any stuff that was damaged from them then got another that was rite?i just wished that happened to me.they are decent people i just cant figure out why i couldnt get an undamaged part,plain and simple

My bad. I thought it was a cowl hood.

That said, as I understand it, they shipped you a good cowl panel that was damaged in transit. They then shipped you a second cowl panel that was either damaged in transit or not up to your standards. Now they've offered you a full refund including shipping. Do your know how rare that is?

What do you want? Do you think they should keep shipping cowl panels until you get one you're happy with? No business is going to succeed shipping part after part that get damaged or rejected until the customer is happy.

All this story does is tell me Anvil is a class act (I'd expect nothing less from a company that has hired Tyler as its public face).

We'll definitely lock it if requested, but I don't think this casts Anvil in a bad light. On the contrary, after reading it I would be very comfortable ordering from Anvil, and they obviously have great customer service..

Jody

the customer service was top notch no doubt

i just wanted an un damaged item for my car,but im guessing there shipping methods are not perfected yet. i repeat the bunch at anvil are nice people i just feel crappy becouse i cant get a cowl sent to me undamaged.ive shipped many antiques ect /to russia/ china ect and never broke anything/i guess thanks for trying

Sounds like they tried to make you happy. I can see where you wouldn't be because you wanted the part and now cant get it. Additionally I am sure with insurance Anvil is not out anything, UPS pays I know that for a fact.
I hope you eventually get what you paid for. But you are getting good service by my measure.

Can you wait until they have new ones in stock, am I understanding that they cant send you a new one because they dont have any right now?

Here is the issue-

UPS is damaging the parts by the time they arrive to him. I'm pretty sure it's a localized issue as we ship worldwide and don't have this issue typically.

I packaged and inspected the 2nd cowl myself, so the foam you saw was me trying to prevent another cracked cowl panel. Seems to not have worked. I went through our remaining inventory on the cowl panels that A.) don't have mesh screens and B.) have the recess area deleted and could not find one that I know you would be happy about. You brought up a minor weave imperfection via email on a part that is going to be painted. Basically you are telling me you want a part that is 100% perfect (not possible with hand laid CF parts) that you then plan on covering up with paint. Cosmetics are a huge deal breaker for you, so I don't have another one to send you that will be better than the ones you received had they not been damaged by UPS.

In the mean time, Anvil has refunded your money and I'd be more than happy to contact you when we get another shipment of parts that meet both of our standards.

I'm sorry for the inconvenience, I know it must be frustrating for you.

Tyler

tyler thank you/you do have great customer service and i respect that.its frustrating sometimes building a car.thank you for trying to work with me.sometimes things are just not meant to be
richard

If you're going to paint it I don't see why the weave has anything to do with it.

See everyones happy now:captain: :cheers:

Tyler has always been a stand up guy with me and what I've seen on this site. Hell, he even answered my 1,000 phone calls when I had issues installing a product of his (my issue, not his). And once again he's proven he's a stand up guy to do business with.

Every bodies happy now :)

:cheers:

Agreed. :cheers:

Not to beat a dead horse...
We have 15 - 20 cars being built at a time, so needless to say we order a lot of parts. And we recieve damaged parts fairly regularly. 95% of the time the vendor's response to a part damaged in shipping is "You will have to file a claim with UPS since they damaged it" or "we have never experienced that before". Claims generally take months before they are settled through UPS and usually you will get only the insured value of the product. And because they have never experienced it, that makes it your problem now.

Having a new part shipped out at Anvil's cost immediately, and then offering to refund your money because you were not satisfied with another part damaged in shipping... You ask how would we feel about this situation... I would be absolutely blown away that a company in this industry would stand behind their product and reputation that well to make the customer happy or refund their money.

On top of that, you were painting the part. 5 minutes worth of body work and the issue would have been completely gone.

People need to seriously think about what they are posting for others to read and how it can seriously affect the company they are talking about. Fortunately, Anvil handled this in a first rate manner and a positive light was cast where a negative one was intended.

I think Tyler and Anvil handled this in the best way possible. Better than most.

I agree... besides offering a free lunch I don't how Anvil could have handled it any better.

Shipping companies arn't careful at all.. they just try to go as fast as possible with little regard to the safety of the package.

Most companies just tell me to "file a claim with UPS"...

I Agree Steve!!
 

I TOTALLY agree with you Steve. They just DO NOT CARE!!
Sometimes they'll leave packages either in front of the garage or on the steps without letting anyone know about it. NOT GOOD!!! They should "at least" ring the doorbell and let someone know about the items sitting waiting for them.
Kind of off topic, but it all revolves around the delivery service.:mad:

To answer the original question...
 

How would I feel about the way it went down?
I would feel like the shipping company did me (and Anvil) wrong, and Anvil went out of their way to make it right. I would then recommend Anvil wholeheartedly to anyone who asked, due to their exceptional customer service. I have witnessed poor service first hand, and this is pretty much the polar opposite of that.....
Tim

Tyler, AnVil...Major thumbs up!! If just a few companies reacted this way when something goes south by no fault of their own. You've got my business.

I used to fly feeder aircraft for UPS and DHL. The treatment of most packages by contract loaders is very harsh! Steve is right....the bottom line to these companies is time. Just a recommendation... ship anything more than a letter and you should go overboard on protective packaging and insure it for the maximum.

Hat's off to Anvil for outstanding customer service. It's rare to see that level of commitment these days. :cheers: I would use them in a heart beat.

I'm sorry but the OP's constant harping "it just wasn't meant to be" tells me he would have never been happy with even the most perfect c/f piece created.

I've ordered from Tyler & Anvil twice in the last month and each time,the experience was stellar.Anyone who knows Tyler,Matt and Manal knows Anvil Auto is all about quality products and superior customer service.

Like Jody mentioned,this thread should just reinforce what a commited company like Anvil is in this community.

Just chalk this one up to you can't please all the people all the time...:rolleyes:

As someone who has dealt with alot of aftermarket parts suppliers for my project, I'd have to say that Anvil, tried their best to make things right for you. About 2 years ago, I purchased a fiberglass spoiler from a company out of Florida that arrived with a crack right through the middle of it and no shipping damage visable to the box it came in. I contacted them and they tried to give me the runaround and then hung up on me. In the end, I contacted my credit card company, and was able do ship the part back to them(at my cost) and my credit card company got my money back minus the shipping. So this could've been much worse....

Paul

i'm with you.

and really, if its going to be painted, why care about the imperfection in the weave?!

Thumbs up to Tyler and Anvil. :thumbsup: Just got off the phone with Tyler as he has called me twice. Once to inform me the a-pillars were on order and called me back to say they were in.

They had my name on the list and didnt forget to contact me as so many companies seem to have things slip their mind or overlook waiting customers.

The last part of this says it all ^^^^^^^^^^^^^

the parts were cracked and chipped.the weave was the least of the problem.yes it was being painted.i did not want to risk the chance of the repair showing back up.i asked for opinions and got them.anvil is a great company no doubt and as ive said before the customer service is great.i just wanted a non CRACKED part for my car.was that being to picky?its all good my body guy is welding in a steel panel on my original cowl.
i would buy from them again if shipping was not involved.
thanks everyone for there input.the guys that kept saying its in the weave and your painting it must of not of read my original post about the cracks or chipping:rolleyes:

I work for UPS I've been a driver for almost 10yrs and I've seen it all. Anvil cust. srvc seems to be 100x's better than 90% of the company's out their. My advice in reguards to shipping is send it air srvc like next day air or two day air. Damage could happen with any shipping srvc.

Jeff

Some one close this thread:drama:

It's simple, drive up to Anvil and pick out a hood you like. If you can't find one, then I guess you are SOL.


:faint:

I think this one is done.

Jody