WOW 20% restocking fee for ATS parts
 

Yep Im posting because Im over it! I know this stuff is looked down on but enough is enough. Ordered five weeks ago and was told the oil pan was in stock ready to go. After PM's and no responses then weeks later I get the pan with no gasket or fittings. Pm's yet again to Tyler and was told he ordered the gasket and fittings. I waited a week and I sent him a PM for a follow up. Still not in stock, called the dealer and they have them. So I pm'ed him and told him I want my cash back, Im over it! Got a PM three days later saying they will be in in a few days or I can buy the gasket myself and he would refund that, what about the fittings? If I want to send it back theres a 20% fee. NICE! So you lie about stock and then make your customers wait until you get a bulk order in.
I should have never ordered after what happened with the spindles. Yeah I know Tyler will post some BS but this is the truth, I have PM's. Ive never seen such a unprofessional ran business.
Good luck if you order from ATS!!!!

popping popcorn....

X2:_paranoid

camaro2nv your inbox is full. Trying to PM you.

Damn...need that papa john's pizza NOW!

I see where this is going:yes: ...I'll get the corn poppin too!:lateral:

Your not alone. I waited six months for "shipping damage" replacement steering arms. For six straight months he told me I didn't forget about you. I guess he didn't forget, he was just ignoring me. I eventually gave up and just installed the arms he sent me. I had sent him a brand new set of B body arms to exchange for a set of A body arms last December. "I have a ton of A body arms in stock, I'll get them out as soon as I can". Luckily the damage was only cosmetic

I have my spindles (8 month wait last year), but I found it hilarious that the speed tech subframe was featured in super chevy last month, and they talked about the spindles, showing a stock picture because they didn't have them! They had to assemble it with filthy stock spindles. Great press there.

Then they just made up stuff when talking about the brakes, showing pictures of it apparently all together but more like the rotor is just sitting there and caliper just sitting on the rotor.

It is probably one of the worst run companies I've ever dealt with, although the spindles are nice, it's debatable if it was worth the time and money involved. If I had to do it over, simply calling AME/DSE would have probably been a better move.

Oh, boy!

ding! ding! ding!

Not sure why everyone thinks there is going to be a fight... There is a reason why ATS is not really in business any longer... They make a great product but a one man show can only do so much...

Everyone should know that if you want some ATS parts be ready to wait, if you are not in a hurry you will most likely be happy...

HAHAHA Yeah unless the owner tells you they are in stock, thats why I asked first.

***X2****
Although there has been several issues with multiple suppliers shipping product. Whether the company being small or large they still need to promise a commitment date for shipping.
I said it before, Its like telling a customer your going to start there project this week and then show up 3 weeks later or longer. Not Happening!
I can not speak fof Tyler but with the Anvil thing going on and part time ATS he definitey has his hands full. Hope this gets resolved between the two of you.

Thats the other problem in all this. Ill be placing a large order with Anvil but I dont want to deal with Tyler. I guess best thing to do is call Anvil and ask for someone else.

Best thing for Tyler to do is sell ATS to a parts vendor, or sell 49% to someone that has the time and resources to continue the parts.

Just me 2 cents

I work a full time job and I'm doing some part time work in the garage and selling stuff on e-bay. Its not easy but you have to commit to it.

It's funny how everybody is mad at ATS for there crappy shipping and poor service where were you guys a year or two ago. That's when I ordered my spindle along with about 10 other parts from ATS got here in 3 weeks when Tyler was doing this full time he had no problems shipping orders. But nobody bought parts from him even though they are BAD ASS then once everybody heard he was going out of business these were the parts to get. Get over fellas he has had alot of change in his life as of late ( not gonna air his business out there for ya). I know that this has been said before. But i believe thet he is truly doing the best he can. You try to assemble over 100 spindles on your own and have the bearing manfacture not come through for you, lets see how your customer service is when your a one man deep shop. He has even gone as far as to get extra space to get ATS up and running part time I believe(dont quote my on that). I have talked to Tyler several times and hung out in his shop in Vegas very cool guy very down to earth and takes the time to talk to like a person instead of talking to you like a creditcard. Sorry if this is long but if you had read the terms when you bought your parts SIR you have seen he charges everybody a restocking fee. These are not cookie cutter parts and are very well built. And buy the way I have been waiting as long as you for stuff I ordered back in January had I know he was going down this path I would have sucked it up and bought earlier. I know he will fill my order and send it out when he can. He has emailed servearl time when i have asked for a status updated and have gotten a respone even though it may not be the one I want. Rant over Good luck Tyler getting my popcorn ready as well.. :soapbox: :cheers:

First I think the frustration understandable.

But the way I look at it, it is far better for the community to still have ATS parts be available at all (and at current prices). Rather than have them be completely unavailable or sold to another vendor who might end up doubling the part's prices to recoup their investment.

To the OPs post, recharging a restocking fee for an incomplete oil pan seems pretty cheesy.

Hey thanks for calling me sir,lol I know the restocking fee and its understandable if I would have wanted to return it because I changed my mind. Well I changed my mind because he LIED! Yep that good guy of yours straight up lied to me about it being in stock. I will admit the spindles are something else, very nice! The pan, well, is nice. BUT he could have sanded the rust off of it before clearing it. I was looking past the rust and just wanted the parts I was promised on time. I was trying to get the car on the ground with the motor in before baby was born. Thats why I asked about it being in stock. Yes its not the end of the world. The baby is here now and the parts are still not. But I REFUSE to do business with someone that knowingly takes the order after telling me the parts are in stock and ready to go.
I guess I need to call my CC company.

Sorry that is just not true. I ordered my spindles in like Jan/Feb 08 and it took until the fall to get them. I'm sure the people who ordered then, when he actually had them got them in a reasonable amount of time but the long delays and lack of reponses has been a pretty constant thing.

The baby is here now and the parts are still not.



Hey Congratulations on the arrival of your Baby, I own 2 businesses and no matter which way you look at it, the buck stops with the owner of the business, if its part time, its still your problem, I wish people would stop trying to defend someone that just flat out isn't living up to the expectations of what it is to be in business, full or part time. all you ask for is people to be honest and up front.

Greg

Yeah, he had shipping and customer service issues long before he went out of business.

let's get this straight . 1 you were told the pan was complete and in stock 2 you recieved pan and wasn't complete 3you can't get ahold of ats 4 you get charged 20percent because of there incompetence . i dont care how you cut it that is low life bs. i dont care who it is. and to think i was keyword here was going to order spindles and ls mounts and a pan not anymore.i can find someone else to take my money.

Guys I do not know what your personal dealings with Tyler have been. I will admit that he has been very difficult to reach the last few months and I know you are frustrated. I agree that you have every right to be so. I would ask that you try to keep in mind that Tyler has had a lot on his plate this last year. I can't imagine going through what he has in his personal life and then adding the business dealings on top of that. Add the job at Anvil and you've got one heck of a load! I am not saying that you should pay for an item or a fee that you feel is unfair because of that. Tyler is still the same dedicated guy who wants all of us to have his product on our cars and to be happy with them. He has always gone the extra mile to help me and never let me down. I am positive that if you where to talk to him about the issue he would make it right. Sadly, it just takes a bit longer than any of us, including Tyler, would like. Calling him out here won't help any. I'm sure if anyone did that to you it would only piss you off and make things harder. Understanding will get you a long ways.

:captain:

With all due respect to Curtis. The compassion stops when lies begin.

End of story. None of us know the truth so its really a mute point but if their is any truth to the story that Tyler is intentionally misrepresenting his ability to deliver. (saying things are in stock that are not) then it's end game.

Keep in mind I just recieved in the mail three ATS parts that I bought from ironworks. Also keep in mind that I really want his spindles but don't want to wait a year for them. Nor would I tolerate any lies.

Lastly I know he is reported to be a good guy and everybody loves him but these issues are pretty prevelant The community at whole (not just the guys who know him or are vendors or have gotten their parts easy cause they know someone who knows him) but the vast majority or the community should not stand for this type of buisness practice. Enough is enough.

Business is one thing, friends and fun are another. Everyone should try and be ethical and treat people how they would expect to be and use proper business ethics.

Many worry about the money first and not the customer service. Huge mistake. Provide awesome customer service and have integrity and wala money shows up, over and over.

Ok guys heres a PM from a little over a week ago that I sent Tyler. As you can see I was at the end with his service
So I finally got a PM back saying they shipped that day. Im one day shipping from LA, UPS. SO, after reviewing all of this again I can see whats going on.
I was going to cancel so he sent something that was if I tried to cancel he would pull the 20% deal.
Hes logged on here and hasnt replied to this topic. I cant say Im shocked!

Well I can say it is hard to get a hold of Tyler. But I did buy my spindles and had no issues and like most of us when I found out he would be closing shop I jumped to get my steering arms. I got them a week later and are still in the box in my garage.

We all know from what has been posted Tyler has had a bad streak but seems to be getting better. Like any other company it will take time for everything to fall into place.

If we all had bought parts when things were going smooth well maybe he did not have to down size and be put in the situation he is now in. We all know ATS has great product but we also knew if we needed a part he would make things happen to get them to us when we needed them. That was the support we got from ATS/Tyler. So as a customer where were we? I think the downsizing answers that question and yet he has made every effort to keep his quality product in the market with only one concession, we will need to wait for out parts and in some cases longer than others due to his suppliers.

Until Tyler post we are only hearing one side of the story.


Tyler I will offer my support so if you ever need a extra set of hands let me know.

Like he hasn't read this thread. Has anyone here been taken for their hard earned dollar? If not, then feel lucky that the parts were available in the first place. I for one, don't have the patience or time to make one off parts. I don't agree with bad business but sometimes life gets in the way guys. Cars aren't the number one concern in anyones life.

vegas sorry but it ends when you check stock and the guy tells him its in stock and it's not. like i said thats bs. ats will never see any of my money now. and yes he was taken for 20 percent when the parts weren't in stock when he was told they were

Greg ==

There it is in a nutshell... He took the money without any hesitation... didn't ship the parts... shipped crappy rusted parts... and LIED.

THAT my friends is the classic way to END YOUR BUSINESS... because nobody will do business with you no matter how good your parts are. You just can't run a business this way and get away with it.

Without honesty you have NOTHING.

Wow. You guys have no idea how the automotive industry has changed in the past 10 years apparently. If you think companies carry stock in ANY product you're in for a surprise. Welcome to the world of drop shipping. The internet has changed the way people do business. The sad part is, we all have a tendency to cross shop against summit etc. Its Amazing smaller speed shops can even stay in business these days.

Regardless I think this should be taken to a PM and not turned into a Witch Hunt.

I dont need one off parts. Ill just order the Autokraft pan. Shoot I could have saved 25.00 if I would have ordered the mounts and pan at the same time. The Autokraft pan was 175.00 cheaper. Heres the crazy part. I called and ordered the mounts from Autokraft three weeks after I ordered the pan from ATS. I got the mounts last week!
I know a lot of you like Tyler as a person. Im sure hes a good guy as a person. But I just dont see how some of you can try and justify his business actions. I guess I need to post more PM's maybe? Your asking for his side, there is none! Its simple, I just posted a PM to him!
Really guys, how long does it take to get a gasket and fittings in?
So those of you that support him. How would you feel if I sold you a part and said I would ship it right away and then waited over a month or longer? Hey Im a good guy!

I addressed this already. I have been PMing him. He said wait or theres a restocking fee.
As far as not having stock, thats fine! Just be HONEST thats all I ask. I had another route I could have taken.
I just ordered headers from Blake from Speedtech. He told me it will be four to five weeks to get them. Guess what, Im fine with that because he let me know and I excepted those terms.
Ok Guys Im not going to post anymore until Tyler posts in here. Im beating a dead horse, some get it some dont. If you order ATS in the future good luck.

The mere fact that the owner of the business in question here has not replied in any fashion speaks volumes concerning his understanding of the basic principles of customer service.

If someone claims a part is in stock, it is reasonable to assume that the part is in fact at a location where it can be shipped out immediately. If the part in question is normally drop-shipped, then the part should not be described as "in stock," but rather as "usually in stock at our supplier." If upon ordering it from the supplier the part is discovered to be out of stock, the business should then contact the purchaser and let them know expected delivery date.

A customer can be quite tolerant of delays, but they must be kept in the loop as to the delay and the reasons for it. If a customer feels he is left in the dark however, he will feel cheated no matter the effort the business might be making on his behalf.

Shiny Side Up!
Bill

Yeah, Jegs and Summit don't ship anything from those 100K sq foot warehouses. :rolleyes:

Or me, an Industrial Distributor, 12k sq ft warehouse. We have over 300k in inventory. You are right, the internet has changed business. Customers want the best price AND quick shipments. If you don't or can't provide both, your done.

Darren

I will disagree somewhat and say that customers want reasonable prices and excellent customer service. Serve your customers better than anyone else will, and you will have customers who will consider price, but price will not usually be the deciding factor.

If you cannot serve your customers well, I don't care how cheap you are, they will stop doing business with you and tell everyone they can why they stopped.

Shiny Side Up!
Bill

I'd have to second that. I spoke with Marcus over at SC&C yesterday and the wealth of knowledge that he shared with me alone was enough to decide on his a-arm kit. I mean, we spent about 10-15 minutes with me telling him what I wanted and him explaining suspensions to me. I was sold before I even looked at his prices. And to top it all off, he referred me to Kore3 for my brakes. So I'm not even buying anything from him until later.

I'm not defending his actions, I'm simply pointing out a different perspective. I'd be just as pissed and would have moved on long ago.

here is the problem. Nobody makes a compariable tall Alum spindle.

I plan on ordering my ATS spindles from SC&C when the time is right thier customer support is outstanding!

rogue i am in the automotive industry .and i have never had any probs like this believe it or not. i allways plan far far ahead and allways have a second route i can go if need be. if i did a customer like this i would kick my own a//

Bill,

I agree, I should edit the post to say customers want the best price, the best customer service, AND quick shipments. Living in Columbus, home of Jeg's, some of those dudes are not the brightest bulbs working the counter, but they always have the stuff in stock and the best price. (with no hassle returns if you goof up!)

Darren

No disrespect taken. All I can share with everyone here is my personal dealings with ATS and Tyler. It has been nothing but good! I have been a lot closer to ATS than most and spent a lot of time in the shop, so I know a bit more about what has happened and why things are the way they are. It has to suck to have a part of your personal issues posted up for your customer base to see. Regardless one can only react on his personal dealings with any vendor. From what I have read it really sounds like a lack of communication issue to me...and yes that's Tylers end of it. I hope this can get resolved quickly.

The only thing I have issue with is Tyler being called a liar. For me that is crossing the line. Still to each their own.

:captain: