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American Powertrain
Hello
Im doing a total restoration of my 67 camaro, and it includes among others a new LS3 engine with new transmission and drivetrain. After considering different suppliers i went for American Powertrain for my transmission package as they seem serious and reliable. They also was the first ones to answer my request for a quote. So far so god. I transferred the money and sent them a confirmation on this the 15. novemeber 2012. Today almost two months later no transmission has arrived my US adress. I have sent several messages to them but the one and only serious answer i got was that the where waiting for some clevis pins. I just want to tell everybody this so that people are aware that there can be a huge delivery problem even from the major players. As i live in norway i calculate 3-4 weeks delivery time just for the shipping over seas, but now the 2 months delivery time just for the shipping within US is really killing my planning. As a last remark, i also ordered the LS3 engine from Crate Engine Depot at the same time as the tranny, and the engine has been sitting here for weeks now waiting for the tranny. So thumbs down for American Powertrain this time. Isak |
I've read a few stories like this recently about AP. Sorry to see because the initial stories about them were positive. I was a bit bummed when I ordered my T56 Magnum from Summit 2 weeks ago and then saw AP initiating a 10% off sale last week. However, after reading your post, and receiving a tracking number from Summit telling me my transmission will be here late this week or early next week, maybe the extra money I paid is worth it.
Clevis pins? Really? Must be fairly special pins. Hopefully they'll get that sorted out and have your order to you shortly. |
I jumped on the 10% off last week myself, but they said I would be put on a list. I don't have a motor yet so I'm in no hurry. I also called Hurst Driveline Conversions and they said they were out of the Magnum T56s, said they sold out during the Holidays.
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While every customers' experience is different I just want to weigh in with my experience even though it was awhile back.
Timeline looked like this. 4/27/12 I placed my order sending payment 5/08/12 information was requested because my shipping address was in flux, I expected a wait on the transmission so I had left it that way at time of payment... my fault. 5/11/12 My first delivery came 5/28/12 My final delivery came I was originally told 4 weeks from time of order. :thumbsup: My salesman was Paul, Tonya the receptionist, Josh was in charge of shipping, I also spoke with the owner whose name is first name is Gray. His last name slips my mind at the moment but he called me personally when he heard that my transmission arrived in a damaged container. He had me run through a few checks for him and send some pictures in case a claim against UPS developed. Fortunately the contents were unharmed. Based on my experience, I would do business with American Powertrain again.:yes: |
Thanks for the feedback.
I wasnt in a hurry myself, but after losing 2 months that changed. I got a new message today, and this time it was the bushings for the tranny crossmember that was missing. So the last message back in desember telling me that the only thing missing was the clevis pinns turned out to be wrong. So the story keeps changing. What i dont understand is if they knew early that things would drag out, they could ship the major parts first, and send the remaining stuff when they arrivied. I would gladly pay extra for this if they could play ball at a early stage. My project really takes a beating now, as the enginge and tranny fitment wont take place before late february / early march. Damn. |
What car/chassis?
My stuff sits in boxes waiting for me to get my act together. I am not above working with them if it would help you and them, they could restock me easily being in the states. Even if you are across the big pond, that is what FedEx and UPS are for.:D Technically, I am half Norwegian because both my Grandfathers were each half Norwegian.:unibrow: You could PM or email me through the board if you desire. :cheers: |
wow Robert, thats a generous offer - Thanks alot. But they promised shipment on this thursday, so it wont make a difference at this point. But relly, thanks for the offer, or "Tusen takk" as they say over here:thumbsup:
And its a 67 camaro coupe.. |
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Isak
Your totally right this order has taken to long. But to clear the air for any overseas shipments we hold the order until all the parts are here or it gets really expensive for shipping and customs. Who ever told you it was clevis pins that was incorrect it was your hydramax bracket we have been waiting on. We redesigned the brackets so they fit better and it hurt our supply line. Your kit IS shipping this week. The transmission was delayed first then the bracket held it up this last week. And not to mention the holidays but that is not your problem. The transmissions are slow to arrive sometimes from TREMEC especially this time of year. TREMEC builds the OE transmissions for the new Camaro, Challengers and Caddys with 6-speeds. This is their prime manufacturing run season and at the same time its also the build season for enthusiasts. So it hits right in the middle of our best selling time. This season runs now through usually early April. Hurst and other dealers are also hurt by this supply shortage. TREMEC has to shut down their OE lines to build the aftermarket transmissions. We try to forecast how many we need but they still sometimes can't keep up with demand due to building OE trannys. Not knocking TREMEC but its the nature of the business. Again I am sorry for the delay and communication from our staff. If you need anything else feel free to drop me a note. Thanks Matt Graves American Powertrain Sponsor Lateral-G |
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I saw that in your original post as soon as I posted... so my stuff likely would have fit assuming we bought the same components. Well, in any case I am glad that they are taking care of you but I am not surprised in the least. I am sorry that you felt it necessary to post a thread with a title such as this one which is what spurred me to comment about the timeliness of my order last year. Always try to remember that Bad public relations go much farther than good relations... and are much harder for a vendor to come back from. We as customers expect good service, nobody goes into a transaction expecting to be disappointed or treated poorly. These days, especially in the car world over promising and under delivering seems all too common for a few vendors which taints the market for everyone... vendors and customers alike. :cheers: |
Thanks Matt for explaining.
And yes, im am also sorry to post a thread like this, but on the other side i felt it was in its place. I was pretty clear in my emails in mid desember that i wanted to be updated on whats was going on with my order, but no update came without me asking for it. So in this world of sharing experiences thru the web both good and bad, i felt like posting this. But now as I have stired up some negative press, i will also post my positive experiences wich i know will come when the package finally arrives. Also im not finished with the driveline, so Matt, you will have the chance to make things right when the driveshaft is ordered. |
Also, I got the topic changed. I may have been a litle to fired up when I started this tread, and it was a litle to sharp for my taste. Things should be fair..
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My order went in mid October !!! Still nothing!! I'm starting the process to stop my order tomorrow when I get back in town !! I'll address this in my own thread!!
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Can send me a PM with your info so I find out who took your order and all the details? I am going to resolve this for you in the morning. Thanks Matt Graves |
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Mario I did find out some info on your order. You had the cryo treatment done to your transmission which can take up to an additional month due to the customized process. Each transmission has be disassembled, gears polished and cryo treated. Then reassembled tested and shipped out back to us. I believe Paul was your sales person. He said he contacted you just before Christmas. Paul has been on vacation during the holidays so an order update must have missed you. Paul is going to call you first thing in the morning. If you have any more problems please let me know. I know people had waited up to month on some transmissions but not 3 months. The cryo process is lengthy sometimes. So waiting on trans then when we finally get them it has to go to the cryo process then it adds more time. Again I am sorry for the lack of communication. Our guys do an outstanding job and I will defend them on their efforts. But nobody is perfect and sometimes we drop the ball on communication. |
Hi Matt,
im sending you a private message. Vince @ Meanstreets Performance |
this got public ugly I tried to order few months ago but was told back order so I waited .but got called back by my local place standard trans and gear when they came in but price changed and I called somone else they were even higher ??? Matt shoot me an email [email protected]
still haven't bought LSX 376 600 rwhp so duel disc. 8 bolt crank close ratio T56 everything Hydralic's everything except pedals and drive shaft. I have all DSE stuff and I need a cross member & yoke no drive shaft????:bow: |
I just ordered a Tremec T-56 Magnum from Summit, got to my house in 5 days.
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I hear what your sayin guys read my (VENDOR???) in open discussion. I wish I did an off the shelf deal thats for sure but I wanted to make sure it could handle a little extra HP. Big mistake!!!!!!!
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A) The cryo holds up to the power and provides long life, smooth positive shift, quality, performance and piece of mind. or B) you elect to go through with cancellation and grenade an off the shelf aftermarket trans by exceeding the hp rating. Just playing devils advocate. You have come this far, hopefully it wraps up smoothly for you Mario.:cheers: |
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With your particular custom transmission order on this thread, I hope AP can get it wrapped up soon and on its way to you pronto. Wishing you good luck with that. :thumbsup: -Chris |
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Thanks APT. http://i157.photobucket.com/albums/t...pscc04f878.jpg |
AP had mine to me in 5 days as well. Then my driveline in 2 days. And when my driveline was to short because of a miscommunication on my end they offered to redo it at cost.
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No problem mate.. The thread is open at this point. :D |
Day 93!
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I know when I ordered mine they just got off a 3 month backorder.
Have you tried to email Gray about this? |
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Jeff- |
To me after all this , American Powertrain should be tracking this everyday letting Mario know where it is! You shouldn't have to work this hard if at all to spend this kind of money! :mad:
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Day 94
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DAY 97:popcorn2:
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