Fikse dealers/service
 

Im in the market for some new rims and interested in a set of Fikse..I tried to get a set 2 years ago and got stuffed around big time by bad service and ended up with another set/brand after waiting way too long for my order and people passing the buck ,, anyways all that is behind us now and was wondering have Fikse got there act together ? who is a reliable vendor to purchase thru or is it recommended to go direct ? has anyone dealt with them recently as im wondering what there turnaround times are like..

thanx, Gav

I got a set a few months ago. through http://www.xplosiveperformance.com/
perfect transaction, great support form both Fiske and XP... i recommend both.

Turn around... estimate... 6 weeks, delivery... 6 weeks, custom made. delivered exactly as ordered.... I am not one to hype products/Companies but this one worked out perfectly and their was lots of bad press out there about Fiske... I am happy that I chose them and ignored the online feedback.

Gav, I know I pop up in your threads all the time. But Fikse is actually local to me so I can always call them direct or have someone go by thier shop to see what's going on.

Fikse service update

2 dates for delivery so far as 'there finished on the 12 april' 9 weeks and counting

What was the original timeline... 3 months is pretty standard.. in fact its pretty quick... in my opinion.

6-8 weeks,, if they say 6-8weeks or 3 months thats what it is..

its being told there ready and finished and being shipped that sux 'once bitten twice shy' ..

Fikse have burnt me before or someone did (vendor)? 9 months of passing the buck with a set of paid up front rims.

anyways i have been informed there shipping on friday.. 3rd time lucky !:headspin:

All respect XLT, but not much above I agree with. Might be fast for Fikse, but way high for the industry. On the other end, Forgeline is turning wheels out in 2-3 weeks these days. Ask Jason Rushforth, Jay Swain or Zach @ Boze what their turn around time is. Might not be 3 weeks, but definately not 3 months.

Shipping to Gav is a whole 'nother story.

Standard for someone running a ponzi deal maybe.

I've purchased 3 sets of wheels from Formuls 43 in the last year and all 3 took 3 weeks to build. I don't think 3 month's is the industry standard.

The wheels are do in today to me i will ship to you as soon as they arrive. I am sorry for the delays i can only go by what i am told from the manufacture. I am not sure there problem but i have never had a set show up when they say they will on the other hand the Formula 43 wheels we sell are on time every time. Gav i will get you your wheels

When i was searching for wheels i was expecting based on research that it could take up to 6 months. Yes everyone knows that some wheels like form 43.. (which i didn't buy but they were second on the list) can turn them around ... put a 43 wheel next to a Fiske wheel and you can quickly see why. Also why i went Fiske over 43... the 43 wheel is not as refined as the Fiske.
It's more of a race inspired wheel with straight cuts which is easier and faster to produce.

this is a business where you have to be flexible.. assuming the OP ordered these a week or two after his inquiry... he is not all that far out from the 8 week quote...


Just my opinion...

Bob , i wasnt going to bringing you into this at all and hadn't mentioned who i was dealing with..

to put this into perspective, about 2years ago i ordered a set of fikse's thru a dealer we are all very familiar with on here some time back (now defunct) ,, after the order was placed and i paid up front 3 months past and still no wheels.. I got replys to my emails saying they are ready to be shipped over and over,, 9 months past before i got to the bottom of the issue.. I had a friend who lived nearby fikse who went and asked management about my order.. My payment hadnt been sent across to fikse , so the emails from fikse and the vendor i was was getting were not true,, and i got strung along for months,, It took me a long while to retrieve my money (5g) thru my credit card company and i still didnt have any wheels ..
so this time i saw a few posts stating the 6 week turnaround and thought things may be different this time.. Bob was a stand up guy and was easy to deal with and came recommended to me.. Im in no way am unhappy with his service ,, I think fikse still need to sharpen up there business a lot more ,, if they take 3 months , tell people it takes 3 months ,,
my problem was i was told twice there ready to ship and thought ,, here i go again..
anyways all is ok i believe and i should see them in a week ..:ups:

Gav