Help! Fraud By Infinitybox Llc
 

I purchased 3 full systems in May 2017 and never received them. Since then I am waiting for a solution and all I hear are excuses, lies and another excuses. I was warned by so many highly appreciated people in the industry that this product is dead and I wasn't listening. I told "Jay Harris" aka Edwin Harris that I am willing to help him with a solution, I was the one in contact with Alpine Electronics GmbH, with Pioneer, Kenwood and they all told me that what they do there with older devices is now against the law. What Jay Harris did was to keep me waiting and make me believe that he has a solution and that everything is going to be good, but this did not happened. Dec 1st my deadline was due and I asked for a refund, that never happened. I now filed for fraud at the European court in Stuttgart and immediately received an international warrant. Now I need him to fly into any Schengen country to have him arrested. Today 6pm I filed for fraud and for credit card fraud at the German authorities and gave the issue to VISA and Paypal, both said that if he will not pay till Dec. 27 that they will refund the money. I will do what ever necessary to warn any person in the industry because I believe that this company is bankrupt. Jay claims he has so many appointments and claims that he just came off that plane and jumps into another plane - all lies. I will now post this in google and where ever I can, especially to all the hotrodders and lateral-g - BEWARE!! THIS COMPANY is bankrupt! DONT SEND THEM ANY MONEY!!!!!

Can please someone tell me what my options are? I live in Germany and I have familiymembers in the USA, they told me to involve our lawyer immediately. What is your experience? How can I get my money back? Is it gone????

Once it gets so bad that attorneys are involved, the money becomes a lost issue. You may be able to get some satisfaction out of a legal judgment but money and time spent pursuing it will far outweigh anything you get back.

A lot of folks air their complaints on social media but your attorney will probably advise against that.


Jeff-

X10. Isis can be very slow, and I know it's not exactly an enjoyable experience to do so after you've been told one thing and something else transpires, but If your main goal is to get your parts, patience and polite persistent diligence will get the job done 99% of the time.

The sad thing is even if you get the product you'll be SOL if it doesn't work or fails down the road if they're going under.

Even getting lawyers involved would just end up in more money and time loss. To bad you can't just contact your bank to report it.

I'd just keep pressing for your money back or have your lawyer submit a letter in writing with threats of suing if full payment isn't refunded? Have it sent so they have to sign for it. Put it in a box not an envelope.

I’ve not been where your at, but I believe that PayPal and Visa will help you out as a consumer on these issues. As mentioned above, even if you do get the product, your dealing with a company that apparently will be no more, so your tech support and future upgrades are null and void. Personally, I’d push for the refund through PP, and walk away.

I was unaware they were going out of business. Sad. It's a good product.

I have no dog in this matter...but where did anyone say that they are going under?

I would guess...$1500 for wiring, plus add ons, would push you into the $2000 range to wire your car. Not everyone is building a show car. So, that versus a $600 harness from other manufacturer's is a no-brainer. Just my .02¢.

yep id agree

It depends on what you plan to do with it. If you start adding up the costs of individual controllers like fan controller, power windows, power locks, hideaway headlight controller, exhaust cutouts controller, fuel pump controller, push button start, security system, etc.. the cost starts to look more justifiable.

But each one of those individual components can be trouble shot, repaired and you can get your car back on the road using your local Auto parts store. One honey boo boo with the infinity box on the weekend and your left towing your car somewhere until you get a tech on the line. If they go out of business after the infinity box messes up your left rewiring your car again which could be costly.

I think the hot rod market is just a very small aspect of their business anyways. The sales must be slow on the commercial end? Just a guess.

I haven't heard anyone complain about the reliability of these modules, hopefully that won't be a problem. But I think that's a risk you take anytime you buy from a 3rd party vendor regardless if it's an electrical or mechanical part.

I haven't seen any announcements that they really are going out of business, but I agree that if they are it's because their core business must be suffering.

would love to hear both sides of the story here. I didn't hear of any business issues with Infinity Box and i just recieved something from them in Oct....no issues. Personally i've had great experiences with Jay and the staff but that was 2 years ago when i first installed it.

Sorry to hear your problems with them.

They are located somewhat close to us. About 4 years ago I had a tech come out & demonstrate it to our team, and we installed & sold a few kits.
The last time I dealt with Jay was last year, and lead times were crazy. I decided to not sell the product any more.

Best of luck to you getting your money back :(

-Dale

I ordered a few modules from them earlier this year and had no problems getting the stuff. They have a good amount of business from the guys that build Factory Five cars and the bigger chunk of their business is from conversion bus companies.

True, but those very things you're mentioning like power accessories...locks, windows, etc. can all be had in a $700 AAW or Ron Francis.

Write a complaint letter to the Illinois state Attorney General, also the District Attorney of the city the company is located in, also the Better Business Bureau of that city. I'm not saying all that is going to do any good for you but it may apply pressure on them to address your issue.

The system is pretty bad ass actually...... lots of cool features that you can program like a new car. I've had great interactions with Jay but its been a while....so I have no idea on the status of the company.

I have a never used 3 cell system, with AC control and all the bells and whistles, that is for sale...... my car project is basically dead in the water and may never get done....so I'm trying to cover my losses.

Hit me up if anyone is interested... [email protected]

I guess ISIS changed their name for obvious reasons. That stuff is junk. It sounds cool on a brochure and if it worked like they said, it would be awesome. But it doesn't. Its crazy slow and very difficult to program. And will drain your battery pretty fast. Faster then a small AMP tender can keep up with. We went through a few master cells chasing this issue. I had another customer remove the system as it was unreliable and super super slow. It took atleast 20-30 seconds just to start the car. LAME

Coach1 sells a nice product also. Obviously not as fancy as ISIS claims, but has some trick features. But alot of extra wiring in the system.
Racepak seems to have it dialed with their Streetwire system.
Dakota Digital has some nice control systems to go with some of their new HDX gauge clusters.

And the Ron Francis BlackBox relays boxes are Junk also. We will no longer use their product for similar reasons. When your solution to fix your relay panel is to install separate relays on the relay panel, I'm out. :EmoteClueless:

Thanks for that chuckle, Rodger!... (thanks for the whole review, but that part in particular...)


Jeff-

Yes, thanks for the tutorial Rodger. I've never heard of Coach-1 until now and I was looking for something with "extra" features.

Like I said its kinda redundant but has some nice features. We like the longer harness to mount the panel in the trunk and unclutter the underside of the dash.

Rodger, which system would you recommend? I'm going with a basic American autowire set up myself but I also looked into the racpak system. The racepak system seemed to be more reliable and better support.

And thank you for telling it how it is. I hate when people give praises to a product they never even used.

For us we have gone back to just go old reliable systems. American auto wire and such. Coach1 is new product for us. We like it. But we need to see how it works down the road. The racepak is nice if you have the time and budget. I like a car with less computers and stuff to drain the battery. But I also like the new car features. But those new features dont enhance the build if they don't work like a new car.

I'm honestly looking at doing some LS junk yard swaps with all the GM stuff to have the reliability of of the factory stuff. Auto start and such. Its just nearly impossible to put it directing from a NEW Camaro to say a 69 Camaro. I want everything that ISIS thinks they can do, that actually works well. And isn't just some piggy back system that never works really well with everything else. But changing everything from door latches to speed sensors and such becomes a huge task to make it work like a new car. But GM uses something like 9 computers to accomplish everything.

Holley Dominator seems like a great ECU. But tech support is non existent from Holley themselves for difficult things unless you get a cell number for a smart guy that is higher up the food and knowledge chain. Now that Holley owns racepack I wonder if they will do a complete car system. Auto door locks, cruise control, gauges and everything as one big universal package.

I doubt it but a guy can dream.

Holley isn't too bad but far from a complete car package like you said. For engine management it's simple and the forums are the tech basicslly.

I'm looking at wiring and racepak smartwire would be the obvious answer but the software is archaic. I'm considering motec. It the entry level pdm15 is already more than smartwire and the pdm30 is nearly double.

The end of the day, it's hard to compete with the known reliability of a fuse panel and fises and dedicated relays. Cheap to have spares and less likely to leave you 100% stranded.

I'm likely to just use another AAW harness.

Agreed unless the installer or customer want alot of the creature comforts of the new cars. Heck even the features of just a modern pick up truck.