Ricks' 1st Gen
 

Anyone else have any trouble with their customer service lately. They used to be top notch IMHO. I heard tha Eckler's recently bought them out.

3 months ago I ordered $2,500 in parts from them so I could take advantage of their low prices and 10% off w/ free shipping on orders of 1k or more. They told me they were out of 10 particular part #s and they couldn't back order them because they were switching to a new computer system. I was told to order them later. I asked if I would get the 10% and free shipping, otherwise, i would split my order up. They agreed to do this. A month ago I ordered 7 of the 10 part#s they had in stock, got free shipping and 10% off.

Called back today to order the last 3 part#s and was told I couldn't get free shipping and the discount. I explained what the deal was and told them to look me up in the computer. They said my info won't be in there because they didn't transition it over. They transferred me to a supervisor who said I shouldn't have been given the discount and free shipping last month. I tried explaining the deal I had and that I had to keep checking on availability because their pending system upgrade wouldn't allow backorders, etc. Their response was that I couldn't just keep calling and ordering parts with a discount. I re-explained the situation and the supervisor told me that with the new system as far as they were concerned my last order was complete. They weren't interested in seeing a faxed receipt of my original order. They went on to say it wasn't their fault or mine it was the manufacturers'. As if the factory has anything to do with Rick's policies and discounts.

I can't believe they treated a long time customer this way. There are way to many suppliers out there to have to put up with this BS. I would rather piss glass than give Rick's 1st Gen anymore of my business.

Excuse the rant,
Jim

Rick is no longer at Rick's. Sold out to Ecklers. Service will suffer as it's about numbers now.

What a shame.

That is sad news.. Where now ? I just about ordering bigger lot of parts:(

Well WTF. That really sucks, Jim. For all that you do for us and then they pull this BS, they should be ashamed of themselves. Instead of honoring what they told an existing customer, they chose to blow you off to save $100.

I wonder where I should order my restoration parts now?

And I assume you have solid evidence to prove this?

C'mon guys, you have to give them a chance. Just because a business changes owners, it doesn't mean it will completely change. There was upset customers before the change, and there will be upset customers after.

Let's not start some internet wildfire rumors here.

How is he starting a internet "rumor"?? He is just giving other people a "heads up" on his experience with this vendor. I'm sure if this happend to you...you might be upset.:rolleyes:

Re-read my post. Look at the comment that I quoted, it wasn't about Jim's (Murtah) post.

Ummgawa's post is more than likely based on his own opinion and stated as fact. But, unless if he's on the top-tier management team at Eckler's, I doubt he actually knows that screwing the customer is priority #1. That, to me, is a rumor.

I can understand why rick sold out, he just wants to enjoy life now. I have delt with Ecklers over the years on my vettes and never really had a problem. may be this is just a start up problem. I did resenlty order some new hinges that they said were on back order so I'm hoping they will be in soon.

My own experience over the last ten days has shown me that customer service is indeed not what it used to be. I always liked ordering from Rick's because they were lightning fast with their shipping and really great on getting back to you. My order last week may be my last - we'll see.

But times do change and maybe (hopefully) the new owners will get organized soon and everything will be running smoothly again in the near future.

Jim (Ummgawa) is/was a dealer for Ricks, so he has inside info we don't have. I'm sure he's already felt the change.

Jody