My bonspeed experience...
 

Well I got the wheels, after a long 6+ month wait when I was told it should take 12 weeks, them screwing up the first powdercoat having to re-do them, misplacing the wheels in one of their shops etc etc.

Now this is what I got and according to Brad at Bonspeed, this is ok:

http://www1.picturepush.com/photo/a/...029-153854.jpg

http://www5.picturepush.com/photo/a/...029-153847.jpg

http://www3.picturepush.com/photo/a/...029-153802.jpg

http://www3.picturepush.com/photo/a/...111-203204.jpg

http://www4.picturepush.com/photo/a/...111-204635.jpg

http://www1.picturepush.com/photo/a/...111-204718.jpg

I have loads of pictures of all four wheels with those, besides pitting on inside lip etc etc. I have called and emailed them numerous times and what he basically says is: "This is good enough. This can't be done any better. 5 feet and more away you won't see it." Well, you do see it 5 feet away unless you're very nearsighted or almost blind. Lookie, this is a small Picture 3 feet away:

http://www4.picturepush.com/photo/a/...111-090656.jpg

He did offer that they re-do them, if I pay shipping, but there's no reason for me to trust them doing a good job so I'll have to have someone else re-do them. They screwed up first powdercoat and then after second coat they send me this. No reason for me even considering having them re-do the wheels. Remember this is a 6+month wait before the wheels were even shipped.

I have asked thru mail for a refund, none was offered. Offer was I pay another $800 shipping and trust them to do a good job... This is the worst business experience I've had with any aftermarket company.

Unhappy Customer
 

The very first thing I encourage anyone reading this post to do is search forums for other bad comments about bonspeed or myself. You don't find any, why, because we build top quality product and we offer great customer care.

The second thing, I encourage each of you to do is go back and read the customers post. I offered to have the wheels brought back and we would refinish to his satisfaction at no cost. Yes, he must pay shipping from Norway, because we only shipped them to his shipper in NJ.

It is always frustrating when a customer takes photos of very small areas and then blows them up 25X to show others. It is also frustrating when they exaggerate the situation. Kim forgot to inform the forum that we included a great deal of technical expertise for his fitment and many questions, offered him a bargin price and even included extras such as lug nuts and valve stems at no cost!

What else did Kim forget? The purchase was a Lay A Way, we awaited decisions on fitment and finish delaying his order. He stated that we had two powder coat errors and the reason he does not TRUST me. Well the wheels were refinished, because he changed his mind on finish and we stripped and re-powdercoated at no charge.

I offered Kim a resolution and by his own admission he did not want to accept that offer. Remember, you always find more issues than applause on forums and again I encourage you to look for complaints on bonspeed or myself.

Remember, you should really know all the facts before you pile-on.

Quote:


Originally Posted by bonspeedbrad


Tough statements Sir. Here's a couple I dug up in 15 Seconds:

http://www.pro-touring.com/threads/1...r-story-inside

http://www.sn95forums.com/showthread...!!!!!!!!!!!!!!

First powdercoat you admitted that the process went wrong and you had to re-do them. Then you misplace the wheels at a stripper shop for several weeks. Over 6 months after balance was paid for the weels, you ship them out. Would you spend $800 shipping to a company that does this? I also paid $200 in shipping to NJ. Thats half of $400. You have not offered to pay for ANY shipping.

Entire length of spokes and the whole wheel opening in a 5 spoke 17" Wheel is not "very small area", nor are they blown up. 25x? People are not stupid. Almost every Wheel opening on all four have the issues I have pictured. Brad, what the hell?

"Great deal of technical expertise on his fitment" I think you're the definition of exaggerating. Not many questions asked and I'd be happy to quote any of the 3 PM's we exchanged over at Pro-Touring.com. I can also quote all emails sent back and forth. But do you really wanna go there?

I never asked for free lugnuts or valvestems or any of that. Either way, none of those items are usable on a wheel that looks like the ones you sent me. Right now, I take those as trying to bribe me for accepting the wheels as is. I will happily send those items back to you. No charge. Bribe not taken.

The Lay A Way deal offered is Your offering. If wheels with masking and finish work like this is all you can offer on a deal like Your Lay A Way, I feel compelled to inform others as well.


Lay A Way was paid in full February 2014. I have the PayPal records to support all three payments since december 2013. I never changed my mind on finishing. The deal was smoked titanium with ball milled areas in Wheel openings and clear powdercoat on top. There was no waiting for decisions on fitment. I ordered 17x10 5.75bs for the rear and 17x8 4.5bsfor the front, by Your recommendation. We agreed on that december last year. I never changed that. You PMd me 8-12 weeks time to make the wheels. How many weeks are 6 months? Now, I do count the weeks after balance was paid to the point where you shipped the wheels.

You told me yourself on the phone that the first run on powdercoat went wrong. You had to re-do them first time, that was not because I changed my mind on finishing. That is a straight out lie. Show us where I changed the order.

There's no reason for me to trust a company that screws up a powdercoat twice. The offer you made was that I pay for shipping and trust you to do a good job, when you have done nothing to support any trust what so ever. There are no one supporting that masking job on the Wheels you sent me, besides yourself.

Again, see first reply to quote in this post.

I can disprove most of all Your "facts", Brad. Proof is in the pudding and why you even try smearing me and others with all that creative bs is beyond me. I'm telling it like it is, how the experience was/is. You sent out wheels that should never have passed QC, you're not willing to clean up your mess unless I pay for everything, again, and I don't want any fellow car enthusiast to experience a wheel purchase like I have.

Noted that you also on this forum just copy paste your original reply on NastyZ, then copy pasted to Pro-Touring and now here. Which I have answered there and here. You are the only person defending the masking job on the wheels. Not one single person anywhere have stated the finish looks ok. Pics don't lie, especially not from a cam with nowhere near the zoom capabilities you mention. 25x? lol Imagine if I took the pictures with a ultra HD SLR camera!

Bonspeed has gone completely dark on this. No contact, no nothing.

I have sent pictures of another customers wheels that look much much better that are the exact same design, different color being the difference, to bonspeed for comparison. No answer.