[Silver69Camaro]

Jim,
My opinion about "screwing the customer" and "it's all about numbers" are two references that are essentially the same. At any rate, my comment of "screwing the customer" was not a statement towards Eckler's, but you have mistaken it for being so. This actually is a good introduction to my next few comments...

Perhaps I'm a bit sensitive to internet rumors - I just hate them. Somebody states something and everybody accepts it for fact. Remember the game "telephone" (or whatever), where you have a line of people, a statement is told to the first in line...as it reaches it's way back to the end of the line, it's completely different. The internet does the same thing and spreads it like wildfire. It is in my opinion that extra caution needs to be taken when making such bold statements...it's alright to do so, just make sure you can provide some solid info to back it up. If you are making a statement and it's just a simple opinion (and I realize Jim that you weren't just stating opinion - you've had experiences), then say so! Nothing wrong with that.

Along the same lines is people venting their issues with vendors on forums - sure, we all need some release of the frustration - but keep in mind that you probably won’t post a message saying what great service you received from ABC vendor. Now I'm not saying that "venting" is starting rumors, but the abundance of "venting posts" is misleading data to a potential customer doing their research. Geez, by reading these forums it appears that Keisler Engineering is awful in terms of customer service...but everybody that I personally know of who has dealt with them in the past can't say enough good things about them. Including me. So what's the deal?

Your statement in your original post insists that the customer doesn't matter, as long as the profits are good (if I read it correctly...). So here a bold statement is made on a widely frequented internet forum, with absolutely no source data. To everybody else who reads the statement, there is no known authority for truth. Jim, it sounds like you've done some business with Eckler's in the past, but perhaps state your experiences along with your post to provide a little background info - no hard feelings.