To those experiencing a difficult time dealing with a business.
I had some issues a couple of years ago and this is what I did.
Before I get started, I'm not an Attorney, nor do I give any legal advice of any kind, some laws I mention may have changed since I was introduced to them.
Since you have good documentation, consider sending a message to the AG of the State their Head Quarters are located in.
Tell the AG that after months and months of keeping you money, after they have repeatably lied about the timing of your order product, and at this point your not sure whether or not they intend to ever deliver the wheels.
When the AG starts getting several of these letters and the amount of money involved. (Collectively) Letters go out, and Businesses Really don't want to be getting these types of letters.
Follow up to AR that you are speaking with council regarding this issue, and send them a copy of the letter you sent to the AG. Say that if you don't see some positive results asap. You will also be looking into the options the DTPA (Deceptive Trade Practices Act) provides for consumers who have been taken advantage of by Businesses.
If you don't hear anything quickly, get a letter sent from an attorney, everyone having problems get together and hire one Lawyer to write a letter using all your names. (You can split the bill and it helps build up the $$$ amount of the possible damages. Letters will cost $200-$600. It's the letterhead I think that gets their attention the most.
BTW: The DTPA allows consumers to sue for Treble damages. (At least it used to)
This at least what I did to settle some issues I had to address several years ago.
Send ALL Correspondence Registered, Return Receipt. So you can make sure it was received and who signed for it. I always go to the web-page and send things to someone at the very top of the food chain. They generally have the power to kick some ass.
(Again, I'm not an Attorney, nor do I give any legal advice of any kind, some laws I mention may have changed since I was introduced to them.)
Please do as you see fit, if you know an attorney, bounce this off him/her a see if this will get their attention. The years I have been in business have taught me that, "If you don't stand up for yourself, no one will"
I hope this might help you get started. If there are any REAL Law Professionals on this site, please correct, modify or slam any or all of the information I just wrote.
True legal skills are always better than just some ones past experiences.
Let us know how it turns out one way or the other. Share with us what worked or what didn't work.
Good Luck,
Ty O'Neal
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