We locally have a collision shop (chain) that decided to change and cater to the customer and not the insurance co.'s any longer...all the other shops thought it was the worse thing they could do (business wise)...without the insurance co.'s on their side, it would be the end of the business for sure! Well, the exact opposite happened and they are now one, if not the, leading shop simply because customers know they are working for them and looking out for them first...not the insurace co.
When you stop letting the third party run your business it allows you to make proper /safe repairs using quality parts.
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Tony
'68 Camaro
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