Sometimes its tough to get through to talk to one specific person when your trying to get a problem solved. Being a buisness owner I no this first hand,everyone wants to talk to the owner!I had a customer that tried to contact me several times and only want to talk to me! Well it happend that every time he called I was with a adjuster or spraying a car in my booth.Every time he called it was just bad timing!!When you own a buisness sometimes these things happen.Unless you own a buisness you have no idea how a day can get away from you. That being said, this is why these forums help! I always check the forum for feedback on a certain product or person. If I see that there is great feedback for one or the other I no that what ever my issue is it will be resolved.These forums can really help or hurt a buisness ,they can be very powerfull! I no its frustrating when you do'nt get a callback, but just look at the company or the person that your dealing with.If they have a good reputation like Pasquels they will get you takin care of.