Thanks Marty! I appreciate the post. My husband put me on the task of getting the money back. I get pretty persistent when someone owes us money…so here’s an update on how far I got on Friday….
First of all, you would not believe how many Fridays I’ve called them because they only do credits on Fridays and the only person, Carol, who does the credits, comes to work at 1:30. I called a few Fridays ago promptly at 1:30, Carol was on break for 10 minutes. I set a timer to call back in 10 minutes and Carol had left for the day!
The thing that really got me fired up on this previous Friday was after 3 phone calls in the a.m., I requested to hold for 15 minutes until Carol arrived to process my refund and was disconnected after 15 minutes. So I called back and asked for Carol who should have been there and was told that the office manager, Vicki, said that if I kept calling my refund would not be processed. To me, that’s pretty bold! So I asked to speak with Vicki and was put on hold and then told that Vicki was out to lunch. I’m sure she still is….
So finally after bombarding them with phone calls all Friday afternoon with the same questions…”Is the bookkeeper in?” and “Have you processed my refund?” And after being hung up on several times, I finally was told my refund was processed. HOWEVER, when I asked for the credit receipt to be faxed to me they said “no” and when I asked for the amount of the credit, the girl I spoke to said “I don’t know”. All I got was a ticket #, which I’m not sure what to do with!
I called the bank this morning and nothing yet!
This whole situation would have been easy on everyone if the refund was made when the part was received by them last year!!!!!
Susan
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