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Originally Posted by TUF383
Hi Steve ...
Sorry you have been having trouble making contact. Our email has been working fine, so I don't know what has been causing the grief you have experienced. It would be very rare that we do not respond to an enquiry within 24 hours of receipt (assuming there is no viruses attached to the email  )... I am confident that most of our customers will confirm that we take Customer Service very seriously.
Please re-send your emails to [email protected] and I will ensure we investigate the cause of the tardy responses. (I assume you have been sending them to sales@ harrop.com.au and not sales@ harwood.com.au  )
The prices for the Hurricane and Holden Installation Kit are shown individually here. The price for items exported from Oz do not incurr the dreaded Goods & Services Tax (GST) of 10%, and the currency exchange rate is around US$1.00 = A$0.75, so to calculate the manifold price for you would be the list price of A$3,850 less 10%, times 0.75 = US$2,625 + freight.
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The only problem with the service was slow email response. When I got a response it was good..
I had been emailing with someone in your customer service area. I will email you on Monday and attach copies of the emails back and forth and the persons name. They first email was to the general box then a specific person emailed me back (forgot the name but I have the file). The one reason I got for the delay was that you guy are very busy, which I can understand.
No worries on my side, I just get impatient from the excitement of seeing a new product and your intake was pretty interesting.
One of the main questions would be if there was a different (less expensive) install kit for those of us that want to use this on non-Holden cars. For example a first gen Camaro? I notice that a large part of that kit is the shroud for a Holden that obviously we would not need.
I also wanted to talk with you about doing a story on how the intake works and such. I will email you to discuss the rest. You guys make some killer products, just wish you were a "bit" closer.
Best Regards,
Steve