The way I look at it is that word of mouth is HUGE in this industry, and by ignoring the "little guy" the negitive word is going to spread like wild fire. I think that addressing it on the forum at least shows that Chris is concerned about the problem and that the "little guy" does matter to his company. Truth be told, if I had to run a booth at SEMA and deal with all of this I would have probably done the same thing.
Unfortunately empoyees can tarnish your rep if they dont have the same pride in the company/products that you do as an owner. I dont think the company as a hole should be held accountable for one or two peoples actions.
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