Quote:
Originally Posted by ironworks
preach it Jon....
I have a customer who owns a skate shop in the local mall and he hears people say that they are going to go home and order the same shoe off the internet because they tried it on at his shop and he is 10 bucks higher. That is totally jacked.
All of us as builders learn a lot of secrets and tips and develop connections to get certain info because of the work we I have done and people side step my effort all the time to order it from Ebay or some other place for just a few bucks. The best is when they call you after they bought it some where else to get advice on how to install it. Or they thought they bought the right part, but they did not know about this other part that is not in the catalog that you were trying to sell them that actually works unlike the wrong part they got. Or the other story where they think your price is way higher but they find out the cheaper price they found does not include everything they need.
The helpful customer service and advise is not free, we have a phone bill to pay and a power bill to. Even if the Price is retail, you should support your sponsors and vendors. There is not a huge margin in these parts and when you go some where else over 15 bucks it is not about the 15 bucks it is about the other chunk we did not get. FYI in order to get a typical 25% discount you have to spend 25,000 -35,000 per year. That is alot of stuff to sell.
Sorry to steal your soap box you can have it back.
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Nope, that is exactly what I'm talking about. Thank you for contributing! I've actually had customers do the same thing, where they will get all the info on what fits their car from me, and then order wheels from "Brand B's" camp,and then will post up or email about how mad they are they are having to wait 6 months for wheels. I hate to say it, but I told you so, and I warned you. Remember, this is what we do, day in and day out, so there are a lot of behind the scenes information we get that may not make it out to the public, and when we advise you that it might be a better decision to go another route, chances are you should, but you didn't, and now you're having problems.