Quote:
Originally Posted by RS-Perf
Not to beat a dead horse...
We have 15 - 20 cars being built at a time, so needless to say we order a lot of parts. And we recieve damaged parts fairly regularly. 95% of the time the vendor's response to a part damaged in shipping is "You will have to file a claim with UPS since they damaged it" or "we have never experienced that before". Claims generally take months before they are settled through UPS and usually you will get only the insured value of the product. And because they have never experienced it, that makes it your problem now.
Having a new part shipped out at Anvil's cost immediately, and then offering to refund your money because you were not satisfied with another part damaged in shipping... You ask how would we feel about this situation... I would be absolutely blown away that a company in this industry would stand behind their product and reputation that well to make the customer happy or refund their money.
On top of that, you were painting the part. 5 minutes worth of body work and the issue would have been completely gone.
People need to seriously think about what they are posting for others to read and how it can seriously affect the company they are talking about. Fortunately, Anvil handled this in a first rate manner and a positive light was cast where a negative one was intended.
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The last part of this says it all ^^^^^^^^^^^^^