Quote:
Originally Posted by Vegas69
I have to say there sure is alot of bitching when it comes to Marquez. They are dropping the ball somewhere. It seems to be communication. I know that if I decided to buy a Marquez part it may take a while. I'll make the decision to wait before they swipe my card. In the information age where people expect quick answers, not responding to emails and phone calls is going to cost you money. I'd rather hear it's going to be 4 weeks than hear nothing. The parts are killer and seem to be worth the wait. I have to admit that when someone has my money and I can't contact them it really pisses me off as well. It all comes down to what was promised in the first place.
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I agree with this. I ordered tail light lenses a while back, took about 3 days to get someone to answer the phone. I left messages saying I wanted to buy something. When I did get to speak to someone, they said the parts were in stock and would ship out in a day or two. 2.5 weeks later I was calling to find out what was going on and even started a thread on here! They better watch out, Fesler is going to eat their lunch with his parts. Seeing this issue with other companies and being in the industrial business, I have thought about getting into the parts business. I have a warehouse and the personnel to answer phones, with a real shipping and receiving department. We take phone and internet orders daily. Crap, UPS guy comes every morning for deliveries and every afternoon for pickups....I know AUTOCAD.....anybody got a CNC machine laying around???
Darren