Quote:
Originally Posted by rich-allen
Some of you know the owners of Marquez and your taking this issue personally.
Someone just posted the names of two or three businesses that recently folded. Taking those closures and this crappy economy into consideration, how does the customer even know if Marquez is still liquid if they don't communicate? The lack of telephone calls, emails or stamp letter can really make a customer nervous.
If a customer waits faithfully 2/3rds of the summer for parts to only find out that Marquez Design has financial distress and the parts cannot be delivered.... What will you all say then?
If you sell goods or services to the public and you fail to communicate with your customers, your company will face the chopping block, sooner rather than later.
I'm not saying the post title was correct or that Marquez didn't have a reason for not communicating. whatever the situation, there's no excuse not to pick up the phone and call your customer.
A simple phone call can smooth over even the latest delivery date, as long as communication exists between the two parties.
My guess, this post and the others will effect his business.
Rich
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Well said....you touched on all points.