The mere fact that the owner of the business in question here has not replied in any fashion speaks volumes concerning his understanding of the basic principles of customer service.
If someone claims a part is in stock, it is reasonable to assume that the part is in fact at a location where it can be shipped out immediately. If the part in question is normally drop-shipped, then the part should not be described as "in stock," but rather as "usually in stock at our supplier." If upon ordering it from the supplier the part is discovered to be out of stock, the business should then contact the purchaser and let them know expected delivery date.
A customer can be quite tolerant of delays, but they must be kept in the loop as to the delay and the reasons for it. If a customer feels he is left in the dark however, he will feel cheated no matter the effort the business might be making on his behalf.
Shiny Side Up!
Bill
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Never met a man with real talent who felt the need to deride the efforts of other.
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