Quote:
Originally Posted by Spiffav8
No disrespect taken. All I can share with everyone here is my personal dealings with ATS and Tyler. It has been nothing but good! I have been a lot closer to ATS than most and spent a lot of time in the shop, so I know a bit more about what has happened and why things are the way they are. It has to suck to have a part of your personal issues posted up for your customer base to see. Regardless one can only react on his personal dealings with any vendor. From what I have read it really sounds like a lack of communication issue to me...and yes that's Tylers end of it. I hope this can get resolved quickly.
The only thing I have issue with is Tyler being called a liar. For me that is crossing the line. Still to each their own.
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Curtis,
If people don't want to be labeled as liars - then they shouldn't lie in the first place. If someone asks a direct question - is then given a direct answer - which is not true... then what would we call this? The customer asked if the parts were in stock - he was told YES... and they weren't. That is lying in my book. Or at least - that's what I've always been taught...
Funny thing is - he'd probably still have gotten the order even if he'd have said - No, sorry, I'm having some supplier issues (or whatever) right now - but I'll ship them just as soon as I can!
Once you loose the trust... game over.