I am sure there is some sort of reason behind it, but it is suppose to be about customer service first. As the owner of a New Company with a new product line, I have run into the unknown issues. It is unavoidable, and I have been appreciative of my customers understanding. Luckily, it has only been very small issues or delays. Hopefully, this issue will be resolved in a way that everyone is happy.
The restocking fee is a bit out of hand with out an explanation. Was it not in stock, and a special order for the retailer, so he doesnt want to eat the fee for the cancelled order? Communication is key, but fairness is most important.
On the Drop shipping note.. Classic Industries is now selling my line of product, and on their website states it is Out of Stock, allow adequate shipping time. This is because they do not stock our items in their warehouse, because we drop ship for them.
That may be something that the larger business's do, and the smaller ones should adopt. They process their order, and I give them the confirmation of a shipping date.
|