I think alot of the people are focusing on the lying part... Sometimes things happen and it isnt on the shelf like it should be.. I seriously doubt it was a lie... When the realization that the part wasnt there, perhaps a heads up or notice would have been the thing to do... Scratch the lying part and focus on the customer service part. Definitely lacking, and I dont think anyone can argue that point...
Not absolutely sure the full story, but waiting Months is too long... Missing parts without notification is wrong. No call back is wrong. P.M. without Responses is Wrong. Quite frankly, charging a restocking fee on an incomplete order is wrong, unless it is a special order scheduled to be delivered in a stated time.
Hell, I had two special orders that I returned the customers money in full, because they fell on hard times. Also had a couple of damaged kits that I replaced at my cost even with questionable cause of damage, because the customer didnt verify the content at delivery.. I would rather endure a little bit of expense to have a happy customer, than give a negative experience.
I dont know if anyone in here is calling out character...If they are, business is business, and outside relations is totally something else.. We all go home and seperate ourselves from our work, business, or career if we are lucky. Personally that doesnt work in my case. I have my contact number, and I am available 24/7. Believe me, some take advantage..LOL
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