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Originally Posted by Iamtheonlyreal1
I think alot of the people are focusing on the lying part... Sometimes things happen and it isnt on the shelf like it should be.. I seriously doubt it was a lie... When the realization that the part wasnt there, perhaps a heads up or notice would have been the thing to do... Scratch the lying part and focus on the customer service part. Definitely lacking, and I dont think anyone can argue that point...
Not absolutely sure the full story, but waiting Months is too long... Missing parts without notification is wrong. No call back is wrong. P.M. without Responses is Wrong. Quite frankly, charging a restocking fee on an incomplete order is wrong, unless it is a special order scheduled to be delivered in a stated time.
I dont know if anyone in here is calling out character...If they are, business is business, and outside relations is totally something else.. We all go home and seperate ourselves from our work, business, or career if we are lucky.
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Heres the last PM I got from Tyler
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There is a 20% restocking fee if you decide to go that route. We just got the UPS notification that our gaskets shipped (I ordered 20 of them to fill B/O and include them in remaining stock) so if you can wait a few days you will get them.
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OK, if you read the part about filling back orders that tells you that if he had back orders for gaskets then he knew that the part was not in stock when he said it was. That right there gives it away.
Rodger, I wont go into your post and break it down line by line. I will just say this, Ive received four PM's from other members about problems with ATS. For some reason they didnt want to post, maybe their waiting for parts, I dunno. But I will say if there would have been other posts like this one I wouldnt have ordered from him to start with! Thats why we have sites like these. So we know what Parts, Vendors are good. Now if its keep getting swept under the rug then no one will know.
Those who know me know Im not here to bash anyone just because. I didnt "jump" to anything, I waited for weeks.
As for going to buy a pan gasket and fittings.
1. I didnt get the part until a couple weeks ago.
2. I assumed it was just a pan gasket so the part would follow soon, maybe a week.
You know the crazy part is. I paid extra for this setup. I didnt try and get a deal or skimp. In the end I got a pan that has been cleared over rust and Im still out parts.
I have to go change the baby,lol.
