[Teetoe_Jones]

To the members of Lateral-G.net and to Steve Norton-

You are all very much correct about all you’ve said regarding ATS and our customer service and product delivery.
While we have not ever shut down as a business, we have had every issue known to man thrown our way since November of 2008 when it comes to getting ahead in this game.

We did tell Steve we had the pan in stock because we did. I did not have the gasket in stock and I knew it, I just figured I’d get it from my dealer in Vegas in a reasonable time frame. When I order from them they wait until they have all the items in stock to ship my order; if they are missing 2 out of 20 gaskets, the order sits. I still owe Richard Farmer, EVS motors, Jeff Thomey, and Classic Industries gaskets/fittings.

It costs money to run a business; packaging, credit card processing fees, and shipping all add up and that’s why returned items get a restocking fee. At this point I’ve contacted Steve via Email, something he didn’t bother to do for me, and gave him 4 options on how to proceed. After reading this thread, I’m narrowing it down to one: Full refund including shipping and without a restocking fee. I’d rather not have someone who is as unsatisfied with my products keep them on his car; I can tell he is less than pleased with us and our product so I’d like to put him back to square one so he can explore other avenues for his project. The reason I didn’t respond to this thread was because I was stuck in AZ with a broken car for the last 4 days. Had anyone bothered to check the last time I was online they would have noticed it was in the morning on the 25th of August. Thanks for thinking I was lurking and reading this all but then ignoring it. Curtis called me to let me know about the entire thing on Sunday night.

I didn’t intentionally try to deceive Steve about any portion of this. I had the pan, windage tray, pick up tube, port plugs, hardware, and O-ring in stock to send, but lacked the -12 AN fittings and GM gasket. I figured that I would get them in stock in a reasonable time frame; I didn’t and here we are. We are the only company that includes all those items in our oil pan; you will still need to come out of pocket for that stuff when going to any of our competitors. Does our delivery time suck at the moment? Yes it does. Do I have less than stellar customer service at this point? Yes I do; but I’m trying my hardest to get back on top of all this. I work at Anvil Auto from 8-6 every day and then run ATS part time at night. Anyone that has dealt with me at Anvil knows I still take care of our clients and I do exactly as I say I will. If Steve wants to talk with Matt or Manal instead of me to order that’s his choice. We will still provide a great level of service to him and deliver product like we say we will. I have no bad feelings or malice towards Steve, and I feel his concerns are completely valid. I do feel he should have contacted me via email or phone instead of posting up a thread, but that’s just my feelings on this whole matter.